/n Summary: /n We are seeking a Head of Participant Services to lead our team in delivering exceptional support and services to our participants. This role involves strategic oversight, team management, and ensuring high-quality service delivery. Ideal for a leader passionate about enhancing participant experiences and driving service excellence. /n Responsibilities: /n /n

- Develop and implement strategies to enhance participant services and satisfaction.

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- Lead and manage the Participant Services team, providing guidance and support.

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- Monitor and evaluate service delivery to ensure compliance with organisational standards.

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- Collaborate with other departments to improve service offerings and participant engagement.

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- Analyse participant feedback and data to identify areas for improvement.

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- Prepare and present reports on service performance to senior management.

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- Foster a culture of continuous improvement and innovation within the team.

/n /n Qualifications: /n /n

- Bachelor’s degree in a relevant field such as Business Administration, Social Sciences, or a related discipline.

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- Proven experience in a leadership role within participant services or customer service.

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- Solid understanding of service delivery principles and participant engagement strategies.

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- Excellent communication and interpersonal skills, with the ability to build relationships.

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- Demonstrated ability to analyse data and make informed decisions.

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- Proficiency in using customer relationship management (CRM) systems and other relevant software.

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📌 Head of Participant Services (Melbourne)
🏢 Im With You
📍 Melbourne