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/n Helpdesk Team Lead /n

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/n Lead. Mentor. Make an impact.

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/n Join a growing Client where you'll lead a team of Helpdesk Technicians, drive service excellence, and help develop the next generation of IT professionals./n

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About the Role/n /n

- Lead, coach and mentor a team of L1 Helpdesk Technicians

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- Manage ticket allocation, escalations and SLA performance

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- Conduct 1:1s, performance reviews and team development activities

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- Act as a technical escalation point for the team

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- Drive continuous improvement across processes and documentation

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- Build strong client relationships and deliver exceptional customer service

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- Assist with recruitment, onboarding and staff development initiatives /n About You/n /n
- MSP or Service Desk experience is essential

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- Previous team leadership, coaching or mentoring experience

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- Robust troubleshooting and technical problem-solving skills

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- Customer-focused with excellent communication skills

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- Able to balance people leadership with operational responsibilities

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- Current Driver's Licence required

/n What's on Offer?/n /n

- Salary negotiable

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- Hybrid flexibility

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- Supportive leadership team and exceptional culture

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- Clear career progression opportunities

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- Parking reimbursement and access to pool vehicles

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- EAP, fresh fruit, quality coffee and stocked kitchen

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- Regular team social events

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- Adelaide city-fringe location

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If you're an experienced Service Desk professional looking to combine technical expertise with leadership development, we'd love to hear from you. /n

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/n Apply today./n

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📌 Helpdesk Team Leader (Adelaide)
🏢 aandcosite JobAdder
📍 Adelaide