About the Role/n

/nWe’re seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service./n

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Key Responsibilities/n

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- Deliver Level 1 and Level 2 technical support to end users in a secure environment.

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- Manage incidents, service requests, and escalations in alignment with ITIL processes.

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- Support system maintenance, testing, and troubleshooting during major operational periods.

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- Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence.

/n About You/n

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- Proven experience in Service Desk or IT Support roles within government or large enterprise settings.





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- Robust customer service focus with excellent communication and interpersonal skills.

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- Ability to work independently and collaboratively in a team-driven environment.

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Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher. /n How to apply/n

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/nCalleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples./n

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Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:/n

/nwww.linkedin.com/company/calleoresourcing/n

/nwww.calleo.com.au

📌 Help Desk Support (Laverton)
🏢 Calleo
📍 Laverton