About us

Pinnacle Hire is a leading provider of pumping, dewatering, and water management solutions across Australia. We pride ourselves on delivering exceptional customer service, innovative solutions, and reliable equipment to support major projects across a range of industries.

About the role

As the Hire Controller / Sales Administrator, you will support equipment hire operations and sales activities by managing hire transactions, customer enquiries, quotations, orders, and documentation. Working closely with customers and internal teams, you will coordinate equipment movements, maintain accurate records, and provide administrative support to ensure efficient operations and high levels of customer service.

Key responsibilities

Customer Service & Hire Coordination

- Manage customer enquiries via phone, email, and walk-in visits.
- Prepare and issue hire quotations, contracts, and off-hire documentation.
- Coordinate equipment deliveries, collections, exchanges, and returns.
- Process on-hire and off-hire transactions accurately within company systems.
- Liaise with Workshop, Logistics, and Operations teams to ensure equipment availability and readiness.
- Deliver exceptional customer service and resolve enquiries promptly.

Sales Administration & Support

- Provide administrative support to the sales team and National Sales Manager.
- Prepare quotations, proposals, presentations, and customer documentation.
- Coordinate sales activities, customer follow-ups, and promotional initiatives.
- Support customer enquiries and assist with sales opportunities.
- Facilitate communication between sales,



operations, and finance teams.

Fleet, Logistics & Administration

- Monitor fleet availability, utilisation, and asset records.
- Assist with scheduling servicing, inspections, and maintenance activities.
- Process purchase orders, cross-hire documentation, and invoicing support.
- Maintain accurate customer, hire, sales, and asset records.
- Prepare hire, utilisation, and sales reports.
- Assist with stocktakes, audits, and compliance documentation.
- Track customer orders and coordinate deliveries to ensure service commitments are met.

Safety & Compliance

- Ensure dispatched equipment meets company and statutory requirements.
- Maintain compliance with company policies and procedures.
- Report damaged or unsafe equipment for assessment and corrective action.
- Support a positive safety culture across the business.

About you

- Experience in equipment hire, logistics, operations, customer service, or sales administration.
- Proficiency with business systems such as Syrinx, Dashpivot, CRM platforms, Microsoft Office, or similar software.
- Robust organisational, communication, and multitasking skills.
- High attention to detail and accuracy.




- The ability to manage competing priorities in a rapid-paced environment.
- A proactive, customer-focused approach and solid problem-solving skills.
- Experience within the pumping, dewatering, hire, or civil construction industries will be highly regarded.
- Forklift Licence or experience in a depot environment is desirable.

Benefits

- Competitive salary package.
- Stable full-time position with a growing national business.
- Supportive and collaborative team environment.
- Opportunities for training, development, and career progression.
- The opportunity to work with a respected market leader in pumping and dewatering solutions.

Application Question(s):
- Do you have experience in equipment hire, logistics, operations, customer service, or sales administration?
- Are you proficient in using business systems such as Syrinx, Dashpivot, CRM platforms, Microsoft Office, or similar software?
- Do you have strong organisational, communication, and multitasking skills?
- Do you have experience working within the pumping, dewatering, hire, or civil construction industries?
- Do you have a high level of attention to detail and accuracy in your work?
- Are you able to effectively manage competing priorities in a fast-paced environment?
- Do you hold a current Forklift Licence or have experience working in a depot environment?
- Do you have a proactive, customer-focused approach and strong problem-solving skills?

Work Authorisation:
- Australia (Required)

Location:
- Yarrawonga NT 0830 (Required)

Work Location: In person

📌 Hire Controller/Sales Administrator - NT (Yarrawonga)
🏢 Pinnacle Hire Group
📍 Yarrawonga