In this role, you will deliver culturally responsive, person-centred housing services to First Nations peoples and communities, while supporting effective tenancy management, customer service, and community engagement.

Your responsibilities will include:

- Communicate effectively and sensitively with First Nations peoples, including Aboriginal and Torres Strait Islander Councils, to foster cooperative relationships with the community.
- Conduct comprehensive, person-centred customer interviews around housing need. Assess social housing applications, quality assuring assessments and conducting regular reviews of applications.
- Monitor and follow-up arrears, rent payments and action sundry debts as required.




- Conduct home visits and investigate and facilitate the resolution of tenancy issues, complaints and maintenance issues, escalating appropriately to Senior Housing Officer.
- Maintain accurate and timely customer and property records and files ensuring departmental compliance. Enter a high volume of data and process documents utilising a number of IT systems.
- Support and maintain a workplace safety culture by ensuring that Workplace Health and Safety policies and procedures are adhered to.

Applications to remain current for 12 months.Job Ad Reference: QLD/704018/26Closing Date: Wednesday, 28 October 2026

📌 Housing Officer - Frontline Services (Cairns)
🏢 Department of Housing and Public Works
📍 Cairns