You will provide a broad range of services and advice to customers with complex support needs, advocates and other stakeholders. As part of a team you will provide high quality, person-centred assistance to diverse customers experiencing complex and challenging housing, and whole of life issues. Travel and field work may be required to remote communities.

The department does not provide long term accommodation for this role. When travelling on behalf of the department, accommodation will be provided.

In this role, you will deliver culturally responsive, person-centred housing services to First Nations peoples and communities, while supporting effective tenancy management, customer service, and community engagement.

Your responsibilities will include:

- Communicate effectively and sensitively with First Nations peoples, including Aboriginal and Torres Strait Islander Councils, to foster team-oriented relationships with the community.
- Conduct comprehensive, person-centred customer interviews around housing need. Assess social housing applications,



quality assuring assessments and conducting regular reviews of applications.
- Monitor and follow-up arrears, rent payments and action sundry debts as required.
- Conduct home visits and investigate and facilitate the resolution of tenancy issues, complaints and maintenance issues, escalating appropriately to Senior Housing Officer.
- Maintain accurate and timely customer and property records and files ensuring departmental compliance. Enter a high volume of data and process documents utilising a number of IT systems.
- Support and maintain a workplace safety culture by ensuring that Workplace Health and Safety policies and procedures are adhered to.

Applications to remain current for 12 months.

Job Ad Reference: QLD/704018/26

Closing Date: Wednesday, 28 October 2026

Documents

Before applying for this vacancy please ensure you read the documents below.

- Applicant Guide (PDF, 345KB)

704018 26 Role Description v1 (PDF, 229KB)

📌 Housing Officer - Frontline Services (Cairns)
🏢 Housing And Public Works
📍 Cairns