DWS is seeking an experienced Instructional Designer to design, develop and maintain high-quality learning solutions that support the successful adoption of enterprise service management processes and technologies. You will partner with subject matter experts, change and project teams, and business stakeholders to create engaging learning experiences, training materials and capability uplift initiatives that drive user adoption and business readiness.
Where: Sydney
Type: ACN or Max Term
Start: 2 November 2026
Length: 6 months
Style: Hybrid; 3+ days onsite
Salary: up to $1,000/day for ACN; up to $220K (inc super) for Max Term
Key responsibilities
- Review the Learning Needs Analysis (LNA) and validate role-based capability gaps.
- Design role-based learning pathways, curricula and training plans aligned with business processes and change impacts.
- Develop eLearning, system simulations, product videos with voice-over, Quick Reference Guides (QRGs), work instructions, facilitator guides and supporting knowledge resources.
- Apply adult learning and instructional design principles to create accessible, practical and engaging learning experiences.
- Collaborate with subject matter experts and business stakeholders to validate process accuracy, terminology, scenarios and learning content.
- Support Train-the-Trainer, User Acceptance Testing (UAT), go-live and post-go-live learning activities.
- Manage content reviews, incorporate feedback, maintain version control and prepare approved assets for publication.
- Maintain and continuously improve learning assets and knowledge resources based on business feedback, system changes and adoption insights.
Required skills and experience
- Australian citizenship, with the ability to obtain and maintain required police clearances. No baseline or NV1 clearance is required.
- Mandatory hands-on experience using SAP Enable Now to develop learning content.
- Demonstrated experience developing digital learning solutions for large-scale business transformation programs.
- Solid knowledge of instructional design, adult learning principles and role-based capability development.
- Proficiency in Microsoft 365 applications and Learning Management Systems (LMS).
- Excellent stakeholder engagement, written communication and content development skills.
- Ability to work collaboratively, manage competing priorities and deliver quality assets to agreed timelines.
Highly desirable
- Experience using Microsoft Clipchamp for video development and editing.
Desirable
- Experience with WalkMe Learning or other digital learning and video-authoring tools.
- Knowledge of ServiceNow and Enterprise Service Management processes.
About Us: Since 1991, DWS has been helping organisations across Australia reimagine what’s possible through technology, business, and management consulting. With offices in Melbourne, Sydney, Adelaide, Brisbane, and Canberra, our 300+ locally based consultants bring deep expertise and fresh thinking to every project. We deliver end-to-end solutions spanning IT consulting, Staff Augmentation, Managed Delivery, Data & Analytics, Cloud, AI and Automation. Our strength lies in our people; each consultant is carefully selected for their expertise, creativity, and commitment to excellence. Together, we deliver impactful solutions that drive innovation, efficiency, and long-term value. At DWS, we don’t just meet expectations - we redefine them.
Applicants must hold Australian Citizenship, Permanent Residency (PR), or other permanent work rights - DWS are unable to sponsor or support visas. DWS encourages applications from Aboriginal and Torres Strait Islander peoples.
Ready for a new challenge? Click APPLY now!
www.dws.com.au
No agencies please - our in-house talent acquisition team have this covered.
📌 Instructional Designer (Sydney)
🏢 DWS
📍 Sydney