The role/n
/n /n
- Manage internal IT support tickets and act as the primary escalation point, triaging and resolving within agreed SLAs
/n
- Own endpoint lifecycle end to end: provisioning, configuration, deployment and decommissioning across the device fleet
/n
- Administer user accounts, permissions and group-based access following least privilege principles
/n
- Support Microsoft 365 administration and workplace collaboration tools including Teams, Slack and meeting room technology
/n
- Build and maintain IT documentation and a knowledge base to reduce recurring issues
/n What you'll bring/n
/n /n
- Experience supporting internal IT operations in a SaaS or corporate setting
/n
- Strong Microsoft 365, Teams and Slack experience
/n
- Experience supporting a Mac environment, with familiarity with Apple Business Manager
/n
- Hands-on experience with endpoint management platforms such as Intune or Jamf
/n
- Understanding of identity and access management concepts
/n Get in touch for more information and a Full
[email protected]
📌 IT Operations Analyst (Melbourne)
🏢 PRA
📍 Melbourne