/n /n IT Support Engineer/n Port Melbourne / Heatherton, VIC | Full Time Permanent Joining the Metcash Family/n At Metcash, you're part of something bigger. /n /n With the heart of a small business and the strength of a large organisation, you'll have the opportunity to make a real impact while building a rewarding career. Supporting some of Australia's most recognised independent retail brands, you'll join a team that values collaboration, innovation and exceptional service. About the Opportunity/n /n We are seeking an enthusiastic and customer-focused IT Support Engineer to join our team based in Port Melbourne and then transitioning to Heatherton in late 2026. /n This role is responsible for providing Level 1 and Level 2 technical support across our store and corporate network, ensuring our team members receive timely and effective IT assistance.

You'll support a broad range of technologies including Microsoft 365, Windows environments, user access management, hardware deployment, remote support and ERP systems. /n If you're passionate about technology, enjoy helping people and are looking to grow your IT career within a supportive team, we'd love to hear from you. Key Responsibilities/n /n /n

- Deliver Level 1 and Level 2 IT support to store and corporate users

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- Provide support across Microsoft 365 and Windows 10/11 environments

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- Troubleshoot hardware, software, network and user access issues

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- Manage user accounts, permissions and identity management through Microsoft Entra

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- Deliver remote support to users across multiple locations

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- Provision, configure and deploy laptops, desktops and mobile devices

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- Support ERP systems, including Pronto, where required

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- Log, track and resolve incidents through the service management platform

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- Assist with IT projects, upgrades and system improvements

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- Maintain a strong customer-first approach and positive stakeholder relationships

/n About You/n /n We're looking for someone who enjoys solving problems,



takes pride in delivering excellent service and is eager to continue developing their technical skills. /n To be successful, you'll bring: /n /n

- 1-3 years' experience working within a Service Desk or IT Support environment

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- Experience supporting Microsoft 365 technologies

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- Strong knowledge of Windows 10 and Windows 11

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- Proficiency in Microsoft Entra (Azure AD)

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- Experience providing remote technical support

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- Excellent troubleshooting and problem-solving skills

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- Strong communication and customer service capabilities

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- Experience with Pronto ERP will be highly regarded

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- Exposure to networking concepts and device deployment is advantageous

/n Working Hours & On-Call Roster/n /n This role operates across a rotating support roster. /n /n

- Standard business support is provided Monday to Friday between 7:00am and 6:00pm

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- Participation in an on-call roster every 6 weeks is required

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- The on-call period runs from Friday through to Thursday

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- Additional remuneration and benefits apply during your on-call week

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- The roster provides exposure to a diverse range of technical support requirements and business operations

/n Why Join Metcash/n /n We're proud to offer a workplace that supports your wellbeing, growth and success: /n ️ Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually /n Career Growth: Access learning, development and career progression opportunities /n Parental Leave: 12 weeks of gender-neutral paid parental leave for primary carers /n Inclusive Culture: Proud Bronze Employer for LGBTQ Inclusion /n ⚖️ Gender Equity: Gender pay gap under 5% /n Wellbeing: Gold accreditation by Mental Health Australia /n Flexibility: FlexReady accredited workplace /n Team Member Benefits: Exclusive discounts through the Our Local app Ready to Apply?/n /n If you're looking for an opportunity to build your IT career within a supportive and collaborative team while gaining exposure to a broad technology environment, we'd love to hear from you. /n Click Apply Now and become part of something bigger at Metcash. /n /n /n /n /n

📌 IT Support Engineer (Melbourne)
🏢 Metcash
📍 Melbourne