Key Account Manager – Major Retail Accounts

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/nHills District | Hybrid | $110K–$130K + Super + Car Allowance + Incentives

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/n An exciting opportunity is available for a Key Account Manager to join a global organisation within the animal health and consumer products sector and own a portfolio of major retail and e-commerce customers across Australia and New Zealand./n

/n You will be responsible for building strong head-office relationships, managing commercial activity and bringing customer plans to life across some of Australia's largest retail channels./n

/nThe Role Working closely with internal sales, marketing, supply chain, finance and e-commerce teams, you will take ownership of key customer relationships and ensure commercial plans are effectively executed./n

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Your responsibilities will include:/n

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- Managing relationships with major national retail and e-commerce accounts

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- Developing and executing customer account plans across a 6–12 month horizon

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- Managing promotional calendars, activations and customer campaigns

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- Working closely with Marketing to deliver promotional activity

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- Leading commercial discussions and negotiating customer agreements and promotional rebates

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- Supporting range reviews and customer presentations

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- Identifying opportunities to grow revenue and expand product distribution

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- Monitoring customer sales, revenue and profit performance

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- Working with Supply Chain to resolve stock and fulfilment requirements

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- Gathering market and competitor intelligence through occasional store visits

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- Supporting new product launches and securing ranging opportunities

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- Maintaining strong relationships with customers and internal stakeholders

/n This is not a high-volume cold-calling role.



Success is measured through customer relationships, revenue, budget performance, commercial outcomes and effective execution./n

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About You/n

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/n We are looking for a commercially minded and relationship-focused Account Manager who enjoys working with major customers and wants to take ownership of their accounts./n

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/nYou will ideally have:/n

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- Experience in Key Account Management, Account Management or Customer Management

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- Exposure to major retail, big-box or FMCG customers

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- Experience managing commercial relationships with head-office stakeholders

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- Strong negotiation and relationship management skills

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- Experience working with promotional campaigns and customer activations

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- Strong organisational and planning skills

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- An analytical mindset and confidence working with sales data

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- The ability to manage multiple customers, projects and priorities simultaneously

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- Excellent communication and presentation skills

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- A current driver's licence and willingness to travel occasionally

/n Pet industry experience is advantageous but not essential. We are particularly interested in candidates with strong FMCG, consumer products, retail, pharmaceutical/healthcare or similar commercial backgrounds./n

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What's On Offer?/n /n

- $110,000–$130,000 + Super + car allowance + bonus

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- Hybrid working arrangements

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- Major national retail accounts

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- National and occasional international travel

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- Structured onboarding and comprehensive training

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- The prospect to join a global organisation with a strong market presence

/n If you are an ambitious Account Manager or Key Account Manager looking for a role where you can make a genuine commercial impact across major retail customers, please apply now.

📌 Key Account Manager (Galston)
🏢 Norwest Recruitment Pty
📍 Galston