Key responsibilities

- Greet patients and visitors in a warm, respectful and professional manner.
- Answer phone calls, respond to enquiries and direct calls appropriately.
- Manage appointment bookings, cancellations and changes using the practice appointment system.
- Maintain accurate patient records and update personal, Medicare and billing details.
- Process payments, Medicare claims, EFTPOS transactions and invoices in line with practice policy.
- Scan, file and distribute documents, correspondence and clinical information accurately.
- Liaise with doctors, nurses, allied health providers and external organisations as required.
- Maintain patient confidentiality and follow practice policies and procedures at all times.
- Support the smooth running of the reception area and assist with general administration duties.





About you · Previous medical reception or healthcare administration experience required with a minimum of 3 years’ experience.

· Excellent communication skills and a calm, compassionate approach with patients.

· Solid attention to detail and the ability to manage a busy workload.

· Confidence using computers, email and practice management software.

· Ability to work well both independently and as part of a supportive team.

· Understanding of patient confidentiality and professional boundaries.

· Knowledge of Medicare, billing processes and medical terminology will be highly regarded.

📌 Medical Receptionist - General Practice (Buderim)
🏢 Eckersley Medical
📍 Buderim