About the opportunity

This role contributes to patient flow by ensuring clinical records and information are available for clinicians to provide timely patient care. This role delivers exceptional person-centred customer service to patients, their families and the public.

This role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes. This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours and organisational values.

Apply today to embark on a rewarding opportunity within the Clinical Information Services team.

The ideal applicant will be someone who has proven ability and can demonstrate the following:

Demonstrated experience and high-level skills using the Microsoft Office 365 suite and corporate/patient information systems and databases.

Integrity: Demonstrates sound decision making, proven ability to work effectively as an individual with limited supervision and collaboratively within a multidisciplinary team, and ensures work output and decisions are ethical and of a high standard.

Compassion: Demonstrates patient/client focus, patience, understanding, confidentiality and can navigate through ambiguity, including the ability to deescalate difficult situations.

Accountability: Demonstrated ability at engaging in coordinating tasks and workflow, is action oriented, takes ownership, drives results and delivers exceptional person-centred care to patients, families and the community.

Respect:



Demonstrated high level interpersonal skills with the proven ability to manage conflict, communicates appropriately and proficiently, and actively participates in a working environment supporting equity and diversity.

Engagement: Proven ability to collaborate within a team to cultivate a strong unity, build effective relationships with diverse personalities and adapts to meet the needs of a changing work environment.

Role requirements

This is a VPD risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.

Please refer to the Role Description for further details.

About your new employer

Join a dynamic and forward-thinking healthcare organisation that delivers high-quality services across a diverse and complex environment. Enjoy flexible work arrangements, a focus on employee wellbeing, and the opportunity to build your career while maintaining a healthy work/life balance in a vibrant and welcoming community.

Competitive salary and advantages:

We offer attractive remuneration packages and generous leave entitlements.

Salary range: $3129.60 - $3480.40 p.f. (AO3)

5 weeks annual leave with 17.5% loading

12.75% employer contribution to superannuation

Locality allowance

Plus Salary Sacrificing options may be available

Apply now

Enquiries are welcome: Kim McKavanagh on (07) 4433 1334

Applications close: Thursday, 29 October 2026

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the 'Documents' section below for application/interview preparation and future reference.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

📌 Medical Records Administrator - Shift (Townsville)
🏢 Queensland Government
📍 Townsville