Our client is a national not-for-profit that offers education and membership to senior professionals. They’re growing their team and have two Member Consultant roles to fill.

You’ll speak with members and prospective members who are interested in a course. You’ll help them choose the right option and look after them all the way through to enrolment. The role is advice-led, with a team revenue target.

There’s no commission and no cold calling.

The role

- Answer mostly inbound calls from people interested in courses and membership.
- Make outbound calls to warm leads only.
- Recommend courses based on each person’s career goals.
- Guide customers through application, payment and enrolment.
- Follow up by email and keep records up to date in the CRM (Microsoft Dynamics).
- Work on a phone queue and help the team meet its service levels.

About you





- Experience in a phone-based customer service or sales role. People from banking, insurance, super, travel, recruitment or education backgrounds would all suit.
- You enjoy talking to people and helping them make the right decision.
- Clear, confident spoken and written communication.
- Microsoft Dynamics experience is a bonus, not essential.

What’s on offer

- A $95,000–$100,000 package.
- Hybrid working, with 2 days a week in the Sydney office.
- Structured training and onboarding.
- A supportive manager and a growing team.
- Transparent career progression within the organisation.
- Purpose-driven work for a not-for-profit.

📌 Member Consultant | National Not-for-Profit (Sydney)
🏢 Sharp u0026 Carter Sydney Business Support
📍 Sydney