Who We Are & What We Do:

Holstein Australia is a leading dairy cattle breed association and a world-recognised provider of registration, classification, and genetic improvement services for dairy producers. Its Herdbook and Appendix contain records for more than two million animals, with tens of thousands of new registrations and classifications processed each year. The organisation represents its members across key industry bodies, including DataGene, the National Herd Improvement Association, and the World Holstein Friesian Federation.

Holstein

Australia offers an independent, member-focused voice on genetic improvement issues within the Australian dairy industry. Established in 1914, it is committed to maximising the profitability of its 1,000 members through high-quality information, services, and a robust professional community.

Role Description The Member Services & Database Support Officer is a full-time, on-site role based in Bundoora, VIC. This position is responsible for providing responsive member services, including handling enquiries, supporting registrations and classifications, and assisting members with the use of Holstein Australia’s systems and services. The role involves maintaining and updating member and herd records in the database, ensuring data accuracy, integrity, and timely processing of information.

The officer will troubleshoot integrated technical issues,



liaise with internal teams to resolve member queries, and contribute to improving processes related to data management and member support. The position also includes routine administrative tasks, preparing reports, and supporting projects that enhance member experience and operational efficiency.

Qualifications

- Experience using SQL or similar database programs.
- Technical support capabilities, including basic troubleshooting of database or system issues and confidence using member management software.
- Proficiency in standard office software (e.g., MS Office), with accurate data entry and attention to detail.
- Organisational and time-management skills to manage multiple tasks and meet deadlines in a busy office environment.
- Strong customer service and communication skills, with the ability to respond to member enquiries in a professional and timely manner.
- Well-developed interpersonal skills to build positive relationships with members, colleagues, and industry stakeholders.
- Analytical skills to review, interpret, and validate data, and to identify inconsistencies or opportunities for process improvement.
- Experience in agriculture, dairy, or member-based organisations is beneficial but not required.
- Relevant qualification or experience in administration, customer service, or information management is desirable.

📌 Member Services & Database Support Officer (Bundoora)
🏢 Holstein Australia
📍 Bundoora