Company Description IPN Medical Centres operates over 150 medical centres and is Australia’s largest clinic network, supporting general practitioners to provide quality healthcare to local communities nationwide. The organization offers industry-leading management services, facilities, and support teams that enable clinicians to focus on patient care. IPN promotes flexibility and freedom of choice in clinical practice arrangements, helping professionals achieve strong professional and personal satisfaction.

The network is collegial and collaborative, providing a supportive setting for healthcare professionals who are passionate about delivering accessible, high-quality care.

Role Description The National Clinical Operations and Services Manager is a part-time, on-site role based in Sydney, NSW, responsible for overseeing clinical operations and service delivery across IPN’s medical centre network. This role involves monitoring clinic performance, analyzing operational data, and implementing improvements to enhance clinical workflows and patient experience. The manager collaborates with centre managers, clinical leaders, and support teams to ensure consistent service standards, regulatory compliance, and effective resource utilization.





Day-to-day tasks include reviewing service metrics, supporting resolution of operational issues, coordinating initiatives to improve customer satisfaction, and communicating updates and best practices to stak eholders.

Qualifications

- Strong analytical skills to interpret clinical and operational data and drive continuous improvement.
- Demonstrated experience in operations management within healthcare or a similar service-focused environment.
- Proven ability to foster customer satisfaction through effective service design, patient-centered processes, and quality improvement initiatives.
- Excellent communication skills for engaging with clinical teams, centre managers, and internal stakeholders.
- Solid customer service skills, with a focus on building trust and maintaining high standards of care and support.
- Relevant tertiary qualification in health administration, business, management, or a related field.
- Knowledge of clinical governance, regulatory requirements, and best practices in primary care service delivery.
- Ability to work collaboratively in a multi-site environment and manage competing priorities.
- Current Nursing AHPRA Registration

📌 National Clinical Operations And Services Manager (Sydney)
🏢 Ipn Medical Centres
📍 Sydney