About Us

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before.

Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally.

We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering cutting-edge and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a Role:

Key Responsibilities for Networks API Gateway Engineer

Project Onboarding & Delivery

- Project Management & Requirements: Work closely with cross-functional business and Networks projects to gather platform requirements and manage in-flight projects.
- Solution Design: Assist with system design, traffic flow mapping, and developing Impact Assessments (IA) and commercial costings for new services.
- Documentation & Governance: Gather all relevant design, IP, platform, and service data.



Maintain accurate records in document repositories and update Wiki/Confluence design documents.
- Security & Compliance: Enforce strict security and governance requirements, ensuring all correct processes are followed prior to any service going live.
- Tender & Procurement: Support the technical evaluation, assessment, and testing of new solutions during tender and procurement processes.
- End-to-End Delivery: Support overall project delivery and integration via the Networks API Gateway and other NaaS Platforms as required.

Technical Implementation & Operations

- Change Implementation: Execute changes in both Lab and Production environments to support approved onboarding. This includes updating static routes, TLS Certificates (in Red Hat trust stores or within Apigee), and Virtual Host configurations.
- Testing & Troubleshooting: Support integration testing and fault finding. Collaborate with Project, IP, IT, and OSS teams to rapidly identify and resolve technical issues.
- Lifecycle Management: Perform necessary lifecycle upgrades and operational changes for the API Gateway platform.
- Incident Support: Provide occasional operational support during complex incident investigations and troubleshooting.

Skillsets & Experience

Infrastructure & OS Administration

- Red Hat Enterprise Linux (RHEL): Strong administration and management experience, including static route configuration, log management/rotation, sssd/LDAP integration, Cron job scheduling, package management, and system hardening.
- Virtualization & Containerization: Experience with Virtualisation Hypervisors and a solid understanding of Kubernetes and containerized deployments (experience with Red Hat OpenShift and/or VMWare vSphere Hypervisor is highly regarded).
- Networking: Solid understanding of TCP/IP traffic flows, load balancing concepts, DNS-based GSLB capabilities,



and the ability to use Wireshark/PCAP analysis for deep-dive troubleshooting.

API Gateway & Security

- API Development & Management: Strong understanding of API development processes (REST and SOAP).
- Gateway Policies: Experience with API Gateway capabilities and best practices, such as spike arrest, rate limiting, and throttling.
- API Security: Deep knowledge of API security standards including OAuth 2.0, API Keys, and JWT/JWX Tokens.
- Encryption & Certificates: Expertise in TLS/mTLS (Mutual TLS), including generating CSRs, signing certificates, and debugging complex client certificate issues.
- Web Application Firewalls: Understanding of Akamai WAF capabilities and configurations.

Automation & Delivery Processes

- Ansible Automation: Proven experience configuring, developing, testing, and integrating scripts using Ansible and/or Ansible Automation Platform (AAP) to manage platforms.
- CI/CD: Understanding of and experience with CI/CD pipelines, specifically using GitLab.
- Change Management: Robust rigor around Change Management processes and pre-testing, with a "Customer Experience first" mentality aimed at 100% change success with zero unplanned impact.

Recommended Additional Skills (Nice to Have)

- Platform Migration: Experience migrating infrastructure from VMware to Red Hat OpenShift.
- ITSM & Workflow Tooling: Experience managing intake and agile workflows using Jira.
- Observability: Experience creating or managing operational dashboards using tools like Grafana.
- Scripting: Proficiency in Python or Bash for ad-hoc scripting and operational automation.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability.

All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.

📌 Networks API Gateway Engineer (Sydney)
🏢 Tech Mahindra
📍 Sydney