Position: Night Manager

Location: Jervis Bay, NSW Australia

Job Type: Full Time | 38 hours/week

Salary Range: 79,500k - 82k

Job Brief

The Woods Farm (associated entity to The Lodge Jamberoo Management Pty Ltd) is a unique country property located on 40 acres of serene bushland in Jervis Bay, just 2 minutes to the waters edge of St Georges basin. The property features 8 individual holidays cabins and 18 glamping tents as well as a wedding shed and chapel. Each cabin has 3 bedrooms, a kitchen, open plan dining and lounge, a bathroom with shower, bath and toilet as well as a laundry with an additional WC.

Each of the houses are beautifully furnished in their own unique country theme.

The property gives you the chance to interact with animals our farm animals such as miniature goats and horses, chickens, peacocks, alpacas, ponies, cows and more! And as well as the farm animals there is a local mob of 60ish kangaroos and some wallabies that call our property home , you will see them hopping around, grazing at dusk and dawn, checking you out and lounging about in the midday sun.

Responsibilities

Couple consultation and planning

- Conduct pre-event consultations and timeline run-throughs with upcoming couples

- Confirm floor plans, wet-weather plans, vendor access, rehearsal times and special requests

- Create internal wedding run sheets; circulate to chefs, front of house and the bar team

- Keep the couple’s file current (contacts, dietary notes, bar preferences, ceremony cues)

Housekeeping leadership and accommodation quality

- Allocate daily cleans and linen tasks; roster housekeeping and supervise standards

- Pre-check all relevant accommodation (cabins, glamping, Lake House) for defects and readiness

- Log faults and coordinate with Maintenance for timely rectification





- Maintain amenity and linen pars in line with occupancy and event schedules

Compliance and safety

- Ensure guest-facing operations adhere to venue policies, RSA settings (via F&B;), noise curfews and local requirements

- Maintain incident and refusal logs (where applicable through F&B;) and ensure evacuation and emergency contacts are current

- Champion safe work practices for housekeeping and FOH

- Ensure accommodations are compliant and functioning inline with standards

Arrivals and on-site welcome

- Host arrival meetings on check-in day; orient couples and key family members to the property

- Confirm balances, bonds and any last-minute changes; capture and receipt payments

- Set expectations for quiet hours, last song, bump-out and next-day timings

Wedding operations oversight (check-in to check-out)

- Act as day-to-day operational lead for the event outside of F&B; service windows

- Coordinate ceremony and reception readiness (signage, furniture, lighting, amenities)

- Monitor timelines, vendor arrivals, transport and guest movement between locations

- Complete end-of-night checks and next-day recovery handover

Rostering and staffing continuity

- Build and publish rosters for housekeeping and front-of-house (outside F&B;’s remit)

- Source cover for sickness or no-shows across F&B; or housekeeping as needed

Payments, billing and administration

- Prepare and collect payments for general accommodation and wedding charges





- Reconcile PMS/POS against bookings; manage bonds and remittance confirmations

- Maintain accurate records for audit and post-event queries

Handover to F&B;

- Provide timely, written handovers to the F&B; Manager for welcome nights and wedding dinner service

- Include menu selections, cocktail choices, dietary lists, timelines and any late changes

- Confirm last song, bar close and bump-out details

Communications (phones and email)

- Handle incoming calls and triage enquiries related to accommodation and weddings

- Reply to General Accommodation and wedding inboxes within service levels; keep CRM/booking notes updated

- Proactively communicate changes to chefs’ run sheets and the F&B; Manager

Guest issue resolution

- Act as first point of contact for complaints; resolve promptly and courteously

- Log incidents and corrective actions; escalate to the General Manager where appropriate

- Close the loop with guests and vendors and file post-event summaries

Skills Required

- Essential Qualifications

- Tertiary Education: A qualification relevant to the industry is highly regarded.

- Experience Level: 3–5 years in a hospitality workplace specifically in a role that spans both Front of House (F&B;) and Front Office/Accommodation.

- Technical Skills & Competencies

- Logistical & Workflow Management: * Demonstrated ability to map out daily ''Run Sheets'' and service timelines.

- Experience coordinating between disparate departments (Kitchen, Housekeeping, Maintenance) to ensure seamless delivery.

- Inventory & Procurement Systems: Proficiency in POS and Inventory management software (e.g., Lightspeed, Square, or specialized cellar management tools).

- Quality Assurance (QA) Eye: An obsessive attention to detail regarding table settings, room aesthetics,

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