Problem Solver Wanted.

People Focused. Solutions Driven.

Why Join Kirinari?

Up to 5 Weeks Annual Leave*

Increase Your Take-Home Pay with Salary Packaging (P/T & F/T employees)

Supported Training & Onboarding

Career Pathways & Internal Growth Opportunities

At Kirinari, we don't just fill shifts.

We support the teams who support our customers.

We're seeking proactive, solutions-focused professionals to join our On-Call team, providing critical after-hours support to frontline employees, customers and operational leaders.

This is a fast-paced role where every shift is different, and your decisions can make a real difference to staff, customers and service delivery.

Why On-Call Team Members Choose Kirinari

Be The First Point Of Support For Frontline Teams

Develop Problem-Solving & Workforce Management Skills

Work Within A Highly Collaborative Team

Internal Career Pathways Into Rostering, Planning & Leadership

Make Real-Time Decisions That Matter

Help Keep Customers Safe & Supported

Strong Leadership & Team Support

We Solve Problems. Not Just Rosters.

This chance would suit someone who enjoys:

Solving problems quickly and logically

Supporting people during challenging situations

Working in a fast-paced environment

Managing multiple priorities at once

Working collaboratively with a wide range of stakeholders

Because efficient support behind the scenes creates great outcomes on the frontline.

The Role

This role is about keeping services running smoothly outside normal business hours.

You'll support

- Frontline employees requiring assistance after hours
- Emergency and unplanned staffing situations




- Short-notice roster changes and shift replacement activities
- Customer and workforce safety matters
- Incident escalation and reporting requirements
- Administrative and rostering activities associated with service continuity

You will also:
- Respond to after-hours calls and enquiries
- Coordinate unplanned leave and shift coverage
- Identify staffing risks and escalate concerns appropriately
- Maintain accurate records and documentation
- Support staff through incidents and operational challenges
- Work collaboratively with rostering, service delivery and leadership teams

We're Looking For Someone Who Is Calm under pressure A confident decision maker

Highly organised and detail focused

Able to manage competing priorities A strong communicator

Customer and employee focused

Resilient and adaptable

Comfortable working independently A collaborative team player

Passionate about delivering great service

Experience within community services, disability, aged care, workforce planning, rostering, customer service or call centre environments will be highly regarded.

Shift Availability

This role operates outside normal business hours and requires flexibility across a rotating roster including:





Early morning shifts commencing from 5:00am

Evening shifts finishing as late as midnight

Weekends and public holidays

After-hours operational support

Start Supported

Every current employee receives

Structured onboarding

Systems and process training

Ongoing coaching and development

Support from experienced On-Call professionals

Opportunities to build specialist operational knowledge

You won't be expected to know everything on day one.

Essential Requirements

Current Driver Licence

NDIS Worker Screening Clearance (or willingness to obtain)

Australian Working Rights

Strong administration and computer skills

Ability to work independently in a fast-paced environment

High-level communication and customer service skills

Strong problem-solving and decision-making capability

Availability across early morning, evening and weekend rosters

Ability to remain calm and professional under pressure

Build More Than A Career

At Kirinari, we believe outstanding customer outcomes start with great operational support.

That's why we invest in our people through learning, development and career pathways that create long-term opportunities across the organisation.

Ready To Be The Person Others Rely On?

Apply today and join the Kirinari team.

WHY WAIT? APPLY NOW!

You must have the right to live and work in Australia.

Kirinari embraces Equal Employment Opportunity and promotes a diverse workforce. We encourage applications from people of all backgrounds, cultures, identities and lived experiences.

📌 On-Call Coordinator After Hours Workforce Support (Lavington)
🏢 Kirinari Community Services
📍 Lavington