Company Description ES Logistics specializes in providing tailored freight solutions, leveraging deep industry experience to solve complex logistical challenges. The team focuses on quickly identifying root causes and delivering effective, practical outcomes for clients. Services include freight review and management, national freight, overnight and same-day delivery options, as well as broader supply chain support.

ES Logistics operates with a professional, service-driven approach aimed at reliability, responsiveness, and long-term customer partnerships.

Role Description The Operations Manager is a full-time, on-site role based in Capalaba, QLD, responsible for overseeing daily freight and logistics operations. This role covers business management, senior client relationship management and oversight of the Carrier relationships maintained by the staff. Managing and/or overseeing projects and improvement initiatives.

- Management of efficient business operations
- Maintain excellent customer relations

Work closely with the General Manager to ensure successful operational and customer service outcomes:

- Oversee our customer service offering, ensuring ESL are always improving our position with the client
- Project work, freight data analysis, client reports
- Drive and improve the operational capacity of the business





Ensure the accuracy and integrity of the Transport Management portal

Being operationally aware of transactional issues and assisting with client/carrier issues as escalated

Manage process improvement of ES Logistics (ESL) and client systems and structures.

The role also involves regular communication with customers, problem-solving logistical challenges, and contributing to continuous improvement in supply chain support.

Qualifications

- Demonstrated experience in logistics, freight management, or supply chain operations, preferably in a fast-paced workplace.
- Strong skills in operations planning, scheduling, and resource allocation to manage national, overnight, and same-day freight services.
- Excellent analytical and problem-solving abilities, with a track record of identifying root causes and implementing effective operational solutions.
- Solid communication and interpersonal skills for working with internal teams, carriers, and customers, including the ability to manage expectations and resolve issues.
- Experience leading teams, including fostering a collaborative work environment.
- Strong organizational and time-management skills, with attention to detail and the ability to manage multiple priorities.
- Understanding of safety standards, regulatory requirements, and best practices in freight and logistics.

📌 Operations Manager (Capalaba)
🏢 ES Logistics
📍 Capalaba