Operations Manager – HOTEL & RESIDENCES

1 Spring Street Hotel & Residences

Elizabeth Quay, Perth WA 6000

Competitive salary package | Full-time

About 1 Spring Street Hotel & Residences

1 Spring Street Hotel & Residences is an upcoming 50-room residence located at One Spring Street, Elizabeth Quay.

As we prepare to open, we are seeking an experienced, hands-on Operations Manager to join our founding team and help create a polished, welcoming and memorable guest experience from day one.

About the Role

You will oversee the day-to-day operation of the 50-room residence, including guest services, housekeeping and restaurant service. You will lead pre-opening readiness, establish operational procedures and build a high-performing, guest-focused team.

Key Responsibilities

· Lead pre-opening setup, operating procedures, service trials and team readiness.

· Oversee daily residence operations, including guest services, housekeeping and restaurant service.

· Recruit, train, coach and lead operational team members.

· Maintain high standards of guest service, presentation, cleanliness, safety and guest satisfaction.

· Manage guest feedback and service recovery professionally.

· Prepare and manage rosters,



labour costs, stock control and operational expenses.

· Ensure compliance with WHS, food safety, RSA and liquor licensing requirements.

The Successful Candidate Will Possess

· Previous experience as an Operations Manager, Residence Manager, Hotel Manager or senior hospitality leader.

· Strong experience in accommodation, guest services, housekeeping and Food & Beverage operations.

· Pre-opening experience is highly regarded.

· A hands-on, visible and supportive leadership style.

· Solid people leadership, communication and organisational skills.

· Sound commercial understanding, including labour management and cost control.

· Current RSA certification; Approved Manager and food safety experience are advantageous.

Why Join 1 Spring Street Hotel & Residences?

· Be part of the founding pre-opening team.

· Complimentary staff meals during shifts.

· Career advancement opportunities within an expanding hospitality portfolio.

Applicants must have current Australian working rights. Sponsorship is not available for this position.

📌 Operations Manager – HOTEL & RESIDENCES (Perth)
🏢 THE EQ HOTEL MANAGEMENT
📍 Perth