Company Description Ario is transforming shared micromobility by designing and operating one of the safest and most advanced shared e-scooters in the world. The company’s mission is to address key on-street challenges and create communities that value shared e-scooters as an environmentally friendly transport option. Ario delivers a generational shift in hardware and IoT through features such as self-stabilising design, wishbone suspension, and remote re-parking capabilities to improve safety and accessibility.

Using 360° visual and depth scanning, Ario detects poor parking or improper use and helps prevent antisocial behavior before it escalates, working closely with councils across New Zealand and Australia.

Role Description The Operational Specialist role at Ario is a part-time, hybrid position based in Sydney, NSW, with flexibility for some work from home. In this role, the specialist will monitor and manage daily scooter operations, including fleet performance, deployment, re-parking coordination, and incident response. The position involves working with IoT tools and dashboards to track usage, identify issues, and support safe, compliant operations on the street.

The Operational

Specialist will collaborate with cross-functional teams, including hardware, software, and city operations, to implement process improvements and meet service-level and regulatory requirements.



The role also includes preparing operational reports and contributing to continuous improvement initiatives in safety, accessibility, and customer experience.

Qualifications

- Experience in operations, logistics, or field services, ideally in mobility, transportation, or technology-enabled services.
- Proficiency with data and operations tools (e.g., spreadsheets, dashboards, ticketing systems) and ability to interpret metrics to guide decisions.
- Strong organizational and time-management skills, with the ability to coordinate multiple tasks and priorities in a fast-paced setting.
- Excellent written and verbal communication skills, with confidence interacting with internal teams, external partners, and council representatives.
- Problem-solving mindset with attention to detail, particularly around safety, compliance, and customer impact.
- Comfort working in a hybrid environment, combining on-the-ground operational support in Sydney, NSW with remote coordination and analysis.
- Previous experience in IoT, micromobility, or shared mobility platforms is beneficial, as is familiarity with local transport regulations.
- Relevant tertiary qualification in operations management, business, logistics, or a related field, or equivalent practical experience.

📌 Opertational Specialist (Sydney)
🏢 ARIO
📍 Sydney