About Us

Change Financial is a global Fintech company. We develop and deliver innovative and scalable payments technology solutions to businesses and financial institutions. We have built a global enterprise payments and card issuing platform (Vertexon) and payment testing and simulation solution (PaySim).

We support over 150 customers in 41 countries. Guided by a world-class management and technical team, we’re passionate about our people and proud of the culture we’ve built — shaped by our values of Empathy, Respect, Integrity, Excellence, and Community.

About the job

Are you a proactive problem-solver with experience in payment systems and production support? We're looking for someone who can hit the ground running and make an immediate impact. This is a hands-on role where you'll play a key part in keeping our clients' payment systems running smoothly. We're looking for someone who is confident working independently, takes ownership of issues and can quickly get up to speed in a fast-paced technical environment.

This is a 6-month maternity leave cover, with a hybrid working arrangement.

Your duties and responsibilities

- Provide production support for live card and payment processing systems, investigating and resolving incidents within agreed SLAs.
- Troubleshoot technical issues, analyse transaction flows and identify root causes to minimise client impact.
- Work closely with Development, DevOps, QA and Product teams to coordinate solutions.




- Manage client support tickets and maintain clear communication.
- Support dispute resolution processes., including reviewing client dispute forms.
- Identify opportunities to improve processes, automate tasks and use AI tools to improve efficiency.
- Participate in a 24/7 on-call roster to support critical payment services.

What you’ll need to succeed

- Experience in client support, fraud management, or dispute resolution within the cards and payments industry.
- Strong technical skills in Java, Unix/Linux, SQL and web services (SOAP/REST).
- Knowledge of Oracle tools, databases and operating systems.
- Excellent analytical, troubleshooting and problem-solving skills.
- Robust communication skills and the ability to work effectively with clients and internal teams.
- Practical experience using AI tools to improve productivity and support day-to-day work.
- Tertiary qualifications in computer science, engineering or a related discipline.

You’ll be someone who

- Is proactive, resourceful and doesn't wait to be told what needs doing.
- Can quickly understand new systems, processes and technical environments.
- Takes a practical, solutions-focused approach to solving problems.
- Works independently, manages competing priorities and stays calm under pressure.
- Communicates clearly, collaborates well and takes pride in delivering quality work.

How to apply Please send us your cover letter and resume by clicking the apply now button.

📌 Payment Systems Analyst (Melbourne)
🏢 Change Financial Services
📍 Melbourne