About our team

Immigration Group is responsible for administering Australia's Permanent and Temporary Migration Programs, people smuggling policy and implementation, and the Refugee and Humanitarian Program and Settlement Programs.

The Group delivers status resolution in detention and the community, and manages the Department's client facing services and information services. It also provides policy advice on national impacts of migration, citizenship, people mobility, and delivers citizenship, social cohesion and multicultural programs.

Please visit our website for more information about the Department of Home Affairs

Our ideal candidate

You must be an ongoing APS3 employee in the Australian Public Service who is not currently employed by the Department of Home Affairs to apply.

- Our ideal candidate will be a team player who enjoys working in a dynamic and evolving environment
- You must possess solid written and verbal communication skills and have the ability to work under pressure whilst remaining calm in stressful situations
- You must be able to positively contribute to a team environment, displaying integrity and high ethical standards
- You must possess good judgement and pay careful attention to detail in order to make lawful decisions confidently, while undertaking analysis and drawing accurate conclusions based on evidence
- You must also work collaboratively with others in order to deliver efficient and accurate workplace outcomes
- You must be competent with Microsoft Office Suite and have the ability to quickly learn departmental IT systems, legislation and policy.

The Department of Home Affairs has offices located all over Australia, currently in:
- Parramatta, New South Wales
- Melbourne, Victoria
- Perth, Western Australia
- Adelaide, South Australia
- Hobart, Tasmania
- Brisbane, Queensland
- Belconnen, Australian Capital Territory
- Darwin, Northern Territory

Duties and responsibilities

APS3 Immigration Officers support the delivery of Australia's migration, humanitarian, compliance and citizenship programs by applying legislation, policy, procedures and operational frameworks to straightforward matters. Working under general supervision and direction, Officers gather and assess information, undertake research,



support case and program activities, and contribute to the delivery of lawful, accurate and timely outcomes.

APS3 Immigration Officers may be required to:

- Apply legislation, policy, procedures and operational frameworks to support immigration, citizenship, compliance and program outcomes
- Gather, review and assess information from a range of sources to support decisions, recommendations, advice and operational activities
- Manage and progress allocated cases, applications, enquiries, correspondence, records or program activities in accordance with established procedures
- Conduct research and information gathering activities to support service delivery, case progression and program outcomes
- Exercise judgement to resolve routine matters and identify issues requiring escalation or referral
- Prepare accurate correspondence, records, reports, case notes, briefs and other written materials
- Engage professionally with clients and stakeholders to obtain, verify, communicate and respond to information
- Maintain accurate records and data in accordance with legislative, policy and recordkeeping requirements
- Coordinate and support operational, administrative or program activities
- Contribute to reporting, quality assurance, governance and continuous improvement activities that support service delivery and operational effectiveness
- Work collaboratively with colleagues and stakeholders to support team objectives, service delivery and organisational priorities.

Additional information

- You must already be an APS3 in the Australian Public Service employed in an ongoing role not currently working with Home Affairs, to apply for this position
- Section 26 transfers facilitate mobility across the APS, promoting diversity of thinking and capability development. Depending on operational requirements, opportunities may be offered on a full-time or part-time basis




- You can withdraw your application from the register at any time.

Please note: There is no guarantee that an offer of employment will be made whilst your application remains on the register. You will only be contacted regarding your application if a vacancy arises that matches your skills and experience.
- You must already be an APS3 in the Australian Public Service employed in an ongoing role not currently working with Home Affairs, to apply for this position
- Section 26 transfers facilitate mobility across the APS, promoting diversity of thinking and capability development. Depending on operational requirements, opportunities may be offered on a full-time or part-time basis
- To be eligible for the position you must be an Australian Citizen

​The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:

- ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
- Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.

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The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position, to read more click here. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

AI tools may be used to support parts of this recruitment process. The selection panel will disclose where and how AI is used.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers.

📌 Permanent TransferSection 26 Register - Immigration Officer (Australian Capital Territory)
🏢 Department of Home Affairs
📍 Australian Capital Territory