We are looking for an experienced Postal Domain Subject Matter Expert (SME) with strong knowledge of postal operations, logistics, and postal technology solutions. The ideal candidate will bring extensive industry experience to optimize postal processes, support digital transformation initiatives, and collaborate with cross-functional teams to deliver innovative and efficient postal solutions.

Must-Have Skills

- 10+ years of experience in the postal domain, working with postal operators, courier services, or postal technology providers.
- Strong understanding of postal operations, sorting centers, delivery networks, and regulatory frameworks.
- Experience with postal automation technologies, barcode/RFID tracking, and logistics software.
- Knowledge of Universal Postal Union (UPU) standards and international postal regulations.
- Familiarity with digital transformation trends in the postal sector, including AI, IoT, and blockchain applications.
- Robust analytical and problem-solving skills, with the ability to improve efficiency and service quality.
- Excellent communication skills to work with stakeholders at all levels.

Good-to-Have Skills

- Certified Scrum Product Owner (CSPO) or similar certification.
- Technical background with experience in software development or a related technical field.

Responsibilities

- Provide expertise on postal services, including mail processing, sorting, last-mile delivery, and logistics.
- Analyze and optimize postal operations, ensuring efficiency and cost-effectiveness.




- Support the digital transformation of postal services, including automation, AI-driven sorting, and IoT integration.
- Assist in designing and implementing postal IT solutions, including tracking systems, postal management software, and customer engagement platforms.
- Collaborate with regulatory bodies to ensure compliance with postal laws and international mailing standards, including UPU regulations.
- Conduct research and provide recommendations on emerging postal trends, such as e-commerce logistics and hybrid mail solutions.
- Work closely with cross-functional teams, including business analysts, developers, and project managers, to deliver postal technology projects.
- Provide training and mentorship to teams on best practices in postal operations and technology integration.

About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, productive and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at [email protected].

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

📌 Postal Domain SME (Melbourne)
🏢 Zone IT Solutions
📍 Melbourne