About the role

We are looking for someone who enjoys working with people, takes ownership and knows how to make an organisation run smoothly. Working closely with the Director, you will be responsible for five key areas:

1. Practice operations — keeping client administration, intake, bookings, facilities and workflows running reliably;

2. People and administration leadership — setting clear expectations, coordinating work and building accountability;

3. Financial and business performance — overseeing billing and debtors, monitoring operational performance and acting on emerging issues;

4. Systems, compliance and risk — maintaining effective systems, registers, documentation and operational controls; and

5. Improvement and projects — leading practical improvements that reduce duplication, strengthen systems and make work easier.

Key responsibilities

- Lead customer service team to ensure speech pathologists can focus on clinical roles

- Manage client administration, intake, bookings, facilities and workflows

- Set clear expectations, coordinate work and build accountability within the administration team

- Oversee billing and debtors management

- Monitor operational performance and act on emerging issues

- Maintain effective systems, registers,



documentation and operational controls

- Lead practical improvements that reduce duplication and strengthen systems

About you

- Experience in practice management, office management, operations, healthcare administration, professional services or a similar role

- Ability to lead a small administration function and create transparent accountability

- Reliable, thoughtful and confident making decisions within agreed boundaries

- Excellent customer service and communication skills, with ability to provide a friendly, professional presence at the front desk

- Ability to interpret operational or financial information, investigate problems and recommend action

- Comfortable with technology and enjoy improving systems and workflows

- Post-secondary or tertiary qualification relevant to role

- Experience in allied health, healthcare, disability or the NDIS is highly regarded but not essential

About us

EnhanceABILITY is a growing speech pathology practice in Bathurst. Its mission is to provide communication and swallowing assessment, intervention, training and coaching to enable independence, enhance performance, build confidence and support connection.

📌 Practice Manager (Bathurst)
🏢 enhanceability
📍 Bathurst