At YourCH, we provide a wide range of services, including medical, dental, allied health, social support, Aboriginal Health, and Trans and Gender Diverse healthcare. Our purpose-driven approach focuses on community development and addressing health inequalities.

About the Urgent Care Services Officer role

Provide high-quality admin and customer service in urgent care. Assist patients with non-life-threatening injuries or illness, support clinicians, coordinate appointments, manage records and help our clinic run smoothly in a welcoming, barrier-free environment.

- Location: Your Community Health | 42 Separation St, Northcote
- Hours: 7 days a week, 8am–10pm | AM & PM shifts available
- Employment Type: Casual contracts available
- Base Rate: $42.07/hr (including casual loading) plus penalties for after hours, weekends and public holiday shifts.

Your Passion and Commitment will see you:

- Ensure smooth, efficient patient intake and registration
- Provide admin support and maintain strict confidentiality
- Arrange and coordinate interpreting and translating services
- Assist customers to access services or refer to the right team
- Collect and process payments and claims for services

To succeed in this role you will have:

Required

- Current or recent experience working within a general practice, primary care and/or urgent care setting
- Experience using Microsoft Office Suite
- Engaging and warm personality with the ability to quickly build rapport
- Strong problem solving and negotiation skills
- Current Victorian Drivers Licence
- Experience usingrelevant software applications i.e. Best Practice and/orMedicalDirector
- Experience engaging with people from diverse backgrounds.

For further information about this role,



please refer to theposition description(available via the YourCH Careers Hub).

YourCH has fostered an organisation-wide supportive and diverse team that allows staff to bring their whole self to work, both personally and professionally. You'll join a team focused on reflecting the diverse communities we serve and we will work with you to ensure a safe, affirming workplace by addressing any barriers you may experience to full participation. We offer:

- True flexibility in a supportive work environment to be yourself and balance your personal and professional responsibilities.
- Opportunities for development and training to grow your skills and career.
- Access to internal inclusion Networks like our LGBTIQA+ Rainbow Pride Network (and more starting soon).
- Eligibility for not-for-profit Salary Packaging Options including $15,900 annually and $2,650 Meal and Entertainment allowance per FBT year.
- We prioritise staff wellbeing and health, providing support through our comprehensive Employee Assistance Program (EAP).
- We support our team through paid parental leave, helping you balance family and career with peace of mind.
- Enjoy annual leave loading, giving you extra financial reward while you take a well-deserved break.
- Being an environmentally conscious employer part of the Global Green and Healthy Hospitals network.

If you still have any queries about the role please contact Melinda Parker (she/her), Urgent Care Coordinator, on **************@yourch.org.au.

Your Community Health is an Equal Chance and Child Safe employer who supports inclusiveness and diversity. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.

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📌 Urgent Care Client Services Officer (Melbourne)
🏢 Your Community Health
📍 Melbourne