Customer Service/ Sales Support (Gladstone, QLD)

Welcome to an industry leader with highly desirable products & an exceptional level of service.

- Permanent position directly with the company (Monday to Friday).
- Salary is negotiable upon experience plus future career progression opportunities.
- Location: Gladstone, QLD.

About the Company

The Company is Gladstone’s fastest growing industrial supplier to the welding and metal fabrication industries. They provide a holistic range of products across industries such as construction, engineering, manufacturing, light & heavy fabrication, agriculture, asset integrity maintenance and the DIY sector.

Having a highly qualified team of professionals that understand the industry together with the needs of their client’s, they are now seeking to employ an experienced Customer Service/ Sales Support Representative, with product experience in welding, mining, engineering or manufacturing.

About the Position

- Effective liaison with customers and providing support for the sales team.
- Answer inbound phone-related enquiries, following up with customers,



resolving any concerns or issues and provide customers with estimated timeframes around their product distribution.
- Preparing quotations and entering sales orders.
- Entering data into the company ERP system.
- Ensuring all administration and documentation are completed efficiently.
- Liaising with internal departments to ensure the delivery of goods.

The Ideal Candidate will have

- Experience from industrial background, preferable in welding or safety and equipment is highly advantageous.
- Ability to effectively utilise ERP and other software, systems and solutions.
- Customer liaison, data input and sales process experience via phone, email, or in person is required.
- Proactively manage and maintain a portfolio of customer accounts.

The Benefits

This is a rare prospect to be part of a dynamic and progressive business, that is offering a permanent position directly with the company (Monday to Friday). They have an exceptional employee culture and dynamically trained team environment that is professional in performing, while authentic in providing customer engagement and an industry exemplary delivery standard.

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