About the Role The Quality Support Lead is responsible for strengthening quality, compliance, safeguarding and operational consistency across an allocated portfolio of Out of School Hours Care (OSHC) services.

The role includes educational leadership responsibilities, inclusion support coaching, quality assurance, compliance oversight, and risk management guidance to Program Coordinators and Senior Program Coordinators, ensuring services operate safely, effectively, and in line with regulatory, organisational, and child-safe requirements.

The Quality Support Lead would drive continuous improvement across allocated services through reflective practice, evidence-based coaching, and quality improvement planning.

Duties

1. Quality Improvement and Service Support

- Support inclusive, child- focussed educational programs aligned with approved learning frameworks, My Time Our Place and Early Years Learning Framework, and promote consistent high-quality educational practice across Out of School Hours Care (OSHC) services.
- Promote and facilitate reflective practice to strengthen service philosophy, educational programming and continuous improvement.
- Support service readiness for Assessment and Rating processes.
- Promote consistent implementation of policies, procedures and service standards.
- Facilitate the sharing of best practice across services.
- Support services to achieve high-quality outcomes for children, families and school communities.

2. Compliance and Regulatory Oversight

- Observe educator-child interactions and service practice, and provide evidence-informed coaching to strengthen quality engagement.
- Monitor compliance with the Education and Care Services National Law and Regulations, National Quality Framework and organisational policies.
- Support services to address identified compliance gaps.
- Escalate significant compliance or regulatory risks promptly.

3. Child Safety and Risk Management

- Support the consistent implementation and ongoing strengthening of organisational safeguarding frameworks and child-safe practices across OSHC services.
- Promote staff accountability, cultural safety and strong partnerships with families in supporting children's safety and wellbeing.




- Monitor implementation and timely closure of corrective actions and verify that improvements are sustained.
- Monitor safeguarding, active supervision and risk management practices.
- Review incidents, complaints and near-miss events to identify trends and systemic risks.
- Direct immediate risk-control measures where child safety concerns are identified.
- Support investigations into serious incidents and complaints and ensure lessons learned are embedded into service improvement plans.

4. Service Coaching and Capability Development

- Conduct regular site visits across allocated services.
- Observe practice across all educators and provide supportive feedback.
- Support Program Coordinators to strengthen leadership capability.
- Assist educators and leaders to build capability in active supervision, provide inclusion and support requirements to children and deliver quality educational programming.
- Mentor Senior and Program Coordinators and support succession planning.

5. Governance, Risk & Performance

- Monitor service performance against quality, safety and operational indicators.
- Prioritise services according to risk, based on compliance performance, incidents, complaints, workforce stability, and other relevant metrics.
- Develop targeted support plans for at-risk services.
- Monitor implementation of improvement strategies.
- Escalate services requiring additional organisational intervention.
- Maintain accurate records of site visits, educational leadership support, inclusion initiatives, and escalation decisions.
- Prepare reports on service quality, compliance, risk, and continuous improvement activities.
- Provide evidence-based advice to the OSHC Senior Manager regarding emerging risks and opportunities.

What We Need From You

- Diploma in Early Childhood Education and Care (or higher industry related qualification).
- Strong leadership experience in OSHC,



Early Childhood Education and Care or related human services environments.
- Strong knowledge of the National Quality Framework, National Law and National Regulations as well as experience with sector practices and pedagogy.
- Demonstrated experience in compliance, quality improvement and risk management.
- Experience coaching and mentoring teams.
- Robust analytical, communication and stakeholder engagement skills.
- Demonstrated commitment to child safety and safeguarding.
- Current completion of National Child Safety and Keeping Children and Young People Safe Training.
- Demonstrated understanding of child-safe principles and safeguarding obligations.
- Demonstrated experience supporting children with inclusion support requirements.
- Active WWVP registration

Desirable

- Experience supporting Assessment and Rating processes.
- Experience leading multi-site operations or quality functions.
- Qualification in leadership, management or quality systems.

Benefits for You

- Make a difference and change lives in the Canberra community as part of Canberra's largest community organisation.
- Join an inclusive and friendly workplace, where people are at the heart of everything.
- Competitive salary and benefits including salary packaging, leadership allowance.
- Enjoy healthy living with our active lifestyle & healthy activity programs and reimbursements (including remedial massages, annual flu vaccination and more).
- Receive guidance and support for mental health through our Employee Assistance Program.
- Accrue paid leave - 14.5 days sick leave and 20.5 days annual leave per year (pro-rata for part time).

How to Apply

Click APPLY and ensure to include a current resume and a maximum two-page pitch addressing the selection criteria. Please contact the HR Services and Recruitment team on 6293 6200 for a confidential discussion.

Applications close on 25 October 2026.

We reserve the right to close the job early once the position has been filled.

Communities at Work encourages Aboriginal and Torres Strait Islander people, young people, mature-aged workers, people with disabilities and people from culturally diverse backgrounds to apply for our roles.

📌 Quality Support Lead (Canberra)
🏢 Communities At Work
📍 Canberra