Key responsibilities

Greeting patients and managing enquiries in a friendly and professional manner.

Answering phone calls, scheduling appointments and managing the appointment book.

Registering new patients and updating patient information in the practice management system.

Processing Medicare claims, EFTPOS payments and private billing.

Managing referrals, incoming correspondence and medical records.

Liaising with GPs, nurses, allied health professionals and external providers.

Maintaining patient confidentiality and complying with privacy requirements.

Assisting with general administrative duties and keeping reception and waiting areas organised.

About you

Excellent customer service and interpersonal skills.

Strong verbal and written communication skills.

Positive organisational skills and the ability to multitask in a busy environment.

A professional, friendly and compassionate approach to patients.

Strong attention to detail and the ability to work both independently and as part of a team.





Basic computer skills and confidence using administrative systems.

A commitment to patient privacy, confidentiality and professional conduct.

Previous medical reception or general practice experience is highly regarded.

Familiarity with medical software such as Best Practice or MedicalDirector, Medicare billing and Australian healthcare procedures will be an advantage.

About us

We are a welcoming and patient-focused General Practice clinic, looking after our local community for over 40 years. We have a very hard working team of seven GPs along with two nurses and an admin team of six.

A friendly, supportive and collaborative team.

A positive and welcoming workplace.

Opportunities to develop your medical administration skills.

Training and ongoing support.

Competitive remuneration based on experience.

Flexible working hours (part time or full time).

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📌 Medical Receptionist (Melbourne)
🏢 Ashburton Medical Clinic
📍 Melbourne