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We are looking for a professional and friendly Front Desk Receptionist to join our team remotely. In this role, you will be responsible for managing communications, assisting customers, and ensuring smooth daily administrative operations. The ideal candidate is organized, customer-focused, and comfortable working in a remote environment.

Responsibilities

- Answer and manage incoming phone calls, emails, and messages
- Provide information and assistance to customers or clients
- Schedule appointments and manage calendars
- Maintain records, documents, and databases
- Coordinate with team members and departments
- Handle basic administrative and clerical tasks
- Ensure excellent customer service and professional communication

Requirements

- Previous experience as a receptionist, virtual assistant, or customer support representative is preferred
- Strong communication and interpersonal skills
- Good organizational and multitasking abilities
- Proficiency with email, online scheduling tools, and office software
- Reliable internet connection and a quiet remote workspace
- Ability to work independently and manage time effectively

ShiftCare’s cutting-edge software is a market leader which helps Australian & North American disability support providers, in-home aged carers and allied health professionals streamline the way they work by creating efficiencies in rostering, client management and billing, enabling businesses to grow.

About The Team You’ll Be Joining

The ShiftCare Engineering team is on a mission to make ShiftCare accessible to more businesses across Australia and North America,



but this is just the beginning of our journey. As we continue to grow at a rapid rate, we are having a fun time scaling our systems and processes appropriately.

You will help us ensuring our main feature development team delivers software designed, built and maintained to the highest standards to enable our growth.

We treat software development as a craft and are passionate about reliability, our customers, and doing more with less.

Reporting to ShiftCare’s CTO, you’ll manage remotely the engineers in the main feature development team and the ones to be hired, and be responsible for the team’s health and outcomes.

You’ll partner with the Product Managers and other leaders across ShiftCare Engineering to craft our roadmap, processes, and goals.

What You’ll Do In The Role

- Lead the main engineering team to develop scalable, reliable, and maintainable systems.
- Promote good engineering practices within the team and beyond.
- Identify and implement improvements to our products and processes to support our growth.
- Work on the team’s health on its path to becoming a high-performing team
- Coordinate the delivery of features from the roadmap through each stage of the development cycle.
- Lead by example in terms of excellence, attention to detail, evaluating priorities and risks, designing scalable solutions, etc.

***Please note this is an Australian based role and is only open to individuals with full Australian work rights.

Requirements

- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- You have ample experience designing and shipping scalable, reliable and maintainable systems that operated at large scale, ideally in a similar stack as ours: Ruby on Rails, React/Vue, AWS.

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📌 Part-Time Recycling Centre Attendant- Marrickville (City of Gold Coast)
🏢 Tomra
📍 City of Gold Coast