Reception & Sales Administrator
Full-time | Launceston | Join the team at Grant Chugg Plumbing At Grant Chugg Plumbing (GCP), our people are the foundation of our success. We're proud to deliver exceptional service, innovative solutions, and an outstanding experience for our clients. We're now looking for a Reception & Sales Administrator to be the welcoming face (and voice) of our business and provide essential support to both our customers and our team.
If you're energetic, organised, and customer-focused, this is your chance to join a supportive and professional team where no two days are the same.
About the Role
This is a varied and rewarding role that combines front-of-house reception, office administration, and sales. You'll be the first point of contact for our valued clients — greeting visitors, handling phone calls, managing emails, and ensuring a positive experience from the very first interaction. Day-to-day, you'll:
- Welcome and assist clients in person, over the phone, and online
- Manage customer enquiries, schedule jobs, and maintain accurate client data
- Provide admin support to operations teams (quotes, orders, work orders, deliveries)
- Keep our showroom looking professional, tidy, and ready for customers
- Assist customers with product enquiries within The Smart Living Centre showroom
- Assist with market research, product enquiries, and stock management
- Liaise with suppliers and tradespeople to keep everything running smoothly
- Support WHS documentation, inductions, and compliance records
- Play an active role in continuous process improvement and team development
- Hours: Full-time, Monday to Friday, 8:54am – 5:00pm.
About You
We're looking for someone who thrives in a fast-paced environment, has a warm and professional manner, and loves helping people. To succeed in this role, you'll bring:
- Minimum 2 years' experience in reception/office administration
- Robust Microsoft Office skills (Outlook, Word, Excel); experience with Simpro or similar software is an advantage
- Basic data entry level Microsoft Excel proficiency is required
- Excellent communication skills — written, verbal, and digital
- Proven customer service experience, with the ability to build rapport quickly
- Strong organisational and time management skills, with great attention to detail
- A collaborative, can-do attitude and willingness to learn
- Experience in plumbing/trade services (preferred but not essential)
- Permanent residency status or Australian citizenship is required
What We Offer
At GCP, we believe in looking after our people. In this role, you'll enjoy:
- A supportive, friendly, and professional team environment
- Opportunities for training and development
- A role where your contribution makes a real impact
- Regular social events and team activities
- Excellent work/life balance
How to Apply
If this sounds like the right fit for you, we'd love to hear from you! Please send your cover letter, resume, and two referees to:
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[email protected] For more information or a copy of the full Position Description, contact Selena on (03) 6326 8780 6326 8780).
📌 Reception and Sales Administrator (Invermay)
🏢 Grant Chugg Plumbing
📍 Invermay