We’re Hiring | Reception & Administration

Expressive Mind Therapy Pty Ltd

Location: Ulladulla, NSW | Employment: Full-Time, On-Site

Industry: Allied Health | Disability | Mental Health

About Expressive Mind Therapy

Expressive Mind Therapy is a growing, NDIS-registered multidisciplinary allied health practice providing person-centred therapeutic services, including Speech Pathology, Positive Behaviour Support, Social Work, Counselling and Early Intervention.

We are committed to clinical excellence, professionalism and compassionate care, supporting individuals, families and our wider community.

As we continue to grow, we are seeking a highly organised and proactive Receptionist & Administration Assistant to support our clients, practitioners and daily operations.

About the Role

This is more than a traditional reception position. You will play an important role in creating a positive client experience while ensuring our administrative systems, records and business processes run efficiently.

We are looking for someone with exceptional attention to detail, strong computer skills, accurate data entry and a proactive approach to problem-solving.

You will be comfortable managing competing priorities, working independently and taking responsibility for delivering accurate, high-quality work in a busy professional workplace.

Key Responsibilities

Reception & Client Service

- Provide a professional, welcoming and compassionate first point of contact.
- Manage phone calls, emails, enquiries and appointment scheduling.
- Coordinate practitioner calendars, cancellations and rescheduling.
- Maintain a confidential, organised and welcoming reception environment.

Administration & Data Management

- Complete high-volume data entry with speed, accuracy and attention to detail.
- Maintain accurate client records, databases and electronic filing systems.
- Prepare professional correspondence, reports, spreadsheets and other documents.
- Identify and correct errors, maintain data integrity and meet deadlines.
- Contribute to improving administrative systems and workflows.

Billing & Financial Administration

- Assist with invoicing, payment processing, account enquiries and reconciliation.
- Liaise professionally with clients, plan managers and funding organisations.
- Support NDIS administration and, where applicable, Medicare and private health insurance processes.




- Assist with outstanding invoice follow-ups and general accounts administration.

Team & Operational Support

- Provide administrative support to practitioners, management and the wider team.
- Assist with documentation, compliance processes and internal communication.
- Support daily office operations and maintain an efficient working environment.
- Identify opportunities to improve efficiency and the client experience.

Essential Skills & Experience

We are seeking a candidate who can demonstrate:

Strong Microsoft 365 skills

- Confident use of Word, Excel and Outlook for document preparation, spreadsheets, email and calendar management.
- Familiarity with Teams, OneDrive for communication and document management.
- The ability to learn new software and systems quickly.

Exceptional accuracy and attention to detail

- Experience with accurate, efficient data entry and electronic record management.
- Strong typing, computer navigation and organisational skills.
- The ability to identify errors and maintain reliable, confidential records.

Administration and time management

- Previous experience in reception, administration, office coordination or a similar role.
- The ability to prioritise competing demands, meet deadlines and work with minimal supervision.
- Strong problem-solving skills, initiative and accountability.

Communication and professionalism

- Excellent written and verbal communication skills.
- A professional telephone manner and robust interpersonal skills.
- The ability to communicate respectfully and compassionately with clients, families and stakeholders.
- A commitment to confidentiality, discretion and professional integrity.

Desirable Experience

Experience in the following areas will be highly regarded:

- NDIS administration, service agreements and invoicing.
- Allied health, medical or healthcare administration.
- Medicare and private health insurance claiming.
- Accounts receivable, payment reconciliation or accounting software such as Xero.




- Practice management systems and compliance-focused environments.

Experience in the NDIS or healthcare sector is not essential. We welcome applications from capable administration professionals with transferable skills and a genuine willingness to learn.

The Person We’re Looking For

We value attitude as much as experience. Our ideal candidate:

- Takes pride in producing accurate, high-quality work.
- Is organised, reliable, proactive and accountable.
- Uses initiative and approaches challenges with a solutions-focused mindset.
- Can work independently while contributing positively to a team.
- Remains calm and professional during busy periods.
- Adapts confidently to new systems and changing priorities.
- Understands that every appointment, phone call and client record relates to a person who deserves respect, compassion and quality service.

Qualifications A Certificate III or IV in Business Administration, Medical Administration or a related field will be viewed favourably but NOT essential. Relevant experience, technical capability and a strong professional attitude are equally important.

Why Join Expressive Mind Therapy?

- Full-time employment based in Ulladulla, NSW.
- A supportive, inclusive and professional workplace.
- The opportunity to work alongside a multidisciplinary allied health team.
- Opportunities to develop skills across healthcare administration, billing and business operations.
- A varied and rewarding role where your work directly supports quality therapeutic services.
- The opportunity to grow with an expanding organisation.

How to Apply

If you are organised, detail-oriented and committed to delivering exceptional service, we would love to hear from you.

Please submit

- Your current resume.
- A brief cover letter outlining your suitability for the role.
- An overview of your experience with Microsoft 365, data entry, administration and any relevant healthcare or billing systems (if applicable).

Apply via LinkedIn, Indeed or email: [email protected]

Join a team where professionalism meets compassion, and where your contribution makes a meaningful difference every day.

Expressive Mind Therapy Pty Ltd

Supporting People. Empowering Lives. Making a Difference.

Pay: $29.00 – $44.00 per hour

Expected hours: 38.0 per week

Work Location: In person

📌 Receptionist and Administrative Assistant (Ulladulla)
🏢 Expressive Mind Therapy
📍 Ulladulla