LBW Advisory | Somerville

Full-Time or Part time | Monday to Friday

We’re looking for a friendly, organised, people-focused person to join our team and become one of the key faces and voices of LBW Advisory.

This is primarily a reception and client services role, but it’s also much more than just answering phones and greeting clients. You’ll help keep the office running smoothly, support the wider team, and play a big part in creating a great experience for both our clients and our people.

Why you might love working with us

We’re a skilled accounting firm, but we don’t believe work has to feel overly corporate or stiff.

We’ve built a team culture that we’re really proud of. We work hard, we have a laugh, we help each other out, and we genuinely enjoy working together.

A few things that matter to us:

- Family and work-life balance come first — we understand there’s more to life than work.

- We value learning and growth — if you want to develop, learn recent systems or take on more responsibility, we’ll support you.

- Your ideas matter — if you see a better way to do something, we want to hear it.

- We’re always trying to improve — our team plays a real part in shaping how we work and the environment we work in.

- We have a great team culture — supportive, friendly, collaborative and not afraid to have a bit of fun.

- There’s a coffee machine. An important inclusion.

We’re not looking for someone to simply sit at reception and follow a script. We want someone who becomes part of the team, takes ownership of their role,



and helps us keep making LBW a better place to work and a better business for our clients.

What you’ll be doing

No two days will be exactly the same, but your role will include things like:

- Being the friendly first point of contact for clients

- Answering and directing phone calls

- Welcoming clients and visitors to the office

- Managing appointments and general client enquiries

- Helping manage our shared client email inbox

- Receiving, scanning, filing and processing documents

- Managing incoming and outgoing mail

- Following up clients for documents, signatures and information

- Assisting with electronic signing and lodgement processes

- Processing and distributing ATO correspondence

- Maintaining client records and internal systems

- Helping keep the office organised and running smoothly

Who we’re looking for

Someone who is

- Friendly, approachable and confident speaking with people

- Organised and good at keeping on top of multiple tasks

- Reliable and someone who follows things through

- Comfortable picking up the phone and talking to clients
- A clear communicator

- Detail-focused

- Confident using computers and learning new systems

- Happy to help and be part of a team

- Proactive enough to say, “I think we could do this better”

Previous reception,



administration or skilled services experience would be great, particularly within an accounting practice, but qualifications are not required.

Experience with Microsoft 365, FYI, Xero Practice Manager, FuseSign or ATOmate would also be handy — but we can teach systems.

The hours

We’re open to both full-time and part time applicants.

Our client-facing office hours are:

Monday to Thursday: 9:00am – 5:00pm

Friday: 9:00am – 1:00pm For part-time, our preference is for someone who can work some hours across all five weekdays, rather than two or three full days.

For full-time, the role is 37.5 hours per week, and we can offer flexibility around how those hours are structured between 8:00am and 5:00pm Monday to Friday.

We’re happy to have a conversation about what works.

A little about us

LBW Advisory is a locally based accounting and advisory firm on the Mornington Peninsula.

We care a lot about our clients, but we care just as much about creating a workplace where our team feels supported, valued and heard.

Our core values are Responsive, Reliable and Fair, and we try to live those values in the way we work with both clients and each other.

So if you’re looking for a reception/admin role where you can be yourself, have a laugh, contribute ideas, keep learning and work with a genuinely great bunch of people, we’d love to hear from you.

Apply through SEEK, or directly to ****@lbwadvisory.com.au, with your resume and a short cover letter telling us a little about yourself and the type of hours you’re looking for.

📌 Receptionist / Client Services Administrator (Somerville)
🏢 LBW Advisory
📍 Somerville