Receptionist to join our Administration Team.

Location: Panton Hill, Eltham, Warrandyte

Days: To be determined. (10 - 20 hours per week)

Reports to: Operations Manager

Position Overview

Provides high‑quality administrative, reception, and client‑support services at Mullum Road's Panton Hill Therapy Farm. This role supports the smooth operation of a mental health practice that offers a range of therapeutic services, including nature‑based and animal‑assisted therapy. The position requires a motivated, organised, and client‑focused individual who can work independently, follow established processes, and communicate confidently with clients, practitioners, and external stakeholders.

Key Responsibilities

Client Services

- Provide a warm, professional first point of contact for clients, families, and referrers
- Manage incoming enquiries, bookings, and appointment changes
- Communicate clearly and sensitively with clients seeking mental health support
- Guide clients through service options and assist them in accessing the right practitioner

Administrative Support

- Maintain accurate client records and documentation
- Support practitioners with scheduling, room coordination, and administrative tasks
- Uphold clinic procedures, policies, and workflows consistently
- Assist with invoicing, payments, and basic financial administration

Operational Support

- Contribute to the smooth running of a multidisciplinary mental health clinic
- Follow direction from the Operations Manager and work within established systems
- Support the delivery of nature‑based and animal‑assisted therapy programs through administrative coordination




- Assist with general office duties, supplies, and environment upkeep

Key Selection Criteria

Essential

- Demonstrated ability to work independently and manage competing priorities
- Minimum of 1 year experience in administration or customer service roles
- Strong interpersonal and communication skills, including confidence speaking with clients and referrers
- Motivation and genuine interest in mental health, wellbeing, and animal‑assisted therapy
- Ability to follow direction, adhere to processes, and maintain confidentiality
- Comfortable guiding clients to appropriate services
- High level of organisation, reliability, and attention to detail

Desirable

- Previous experience in a mental health, healthcare, or community services setting
- Experience with NDIS and Medicare invoicing
- Experience in reception, administration, or customer service
- Familiarity with practice management systems (or willingness to learn)

About Mullum Road Clinics

Mullum Road is a neuro‑affirming, inclusive mental health service offering a range of therapeutic supports, including nature‑based and animal‑assisted therapy. Our team values warmth, professionalism, and creating a safe, welcoming workplace for clients and practitioners. We are committed to supporting staff through clear processes, collaborative communication, and opportunities for growth.

Employment Details

- Employment Type: Casual
- Remuneration: Commensurate with experience and aligned with relevant award classifications

To Apply: Please apply with your current CV and Cover Letter. We look forward to hearing from you.

📌 Receptionist (Panton Hill)
🏢 Mullum Rd Clinic
📍 Panton Hill