Toowong & Eight Mile Plains Locations | Full time

Our front office runs on strong systems and structured processes and we need a warm, friendly face to bring it all to life by greeting our clients and looking after their journey from their very first call.

Operating across our two modern clinics in Toowong and Eight Mile Plains, you will be the anchor of our daily operations and client experience. If you thrive in a well-organised, process-driven environment and love making people feel welcomed, heard, and at ease, we would love to hear from you.

The Role

As our full-time Practice Receptionist you will split your time between our Toowong and Eight Mile Plains locations, acting as the primary point of contact for clients and keeping our clinic workflows running smoothly.

Your day-to-day will involve:

- Greeting clients with warmth and empathy, managing phone and email enquiries, and ensuring the waiting area remains a comfortable, regulated space.

- Guiding clients through their care journey from initial contact and intake triage right through to ongoing appointment bookings and follow-ups.

- Managing appointment schedules, processing billing and rebates across Medicare, NDIS, DVA, and private health, and adhering to practice workflows.

- Maintaining front-office systems and processes, navigating practice management software, and assisting clinicians with tools like NovoPsych and NovoNote.

- Supporting our psychologists with daily administrative tasks so they can focus on client care.

To thrive in this role, you will bring:




- Previous experience working in a psychology private practice, with a solid understanding of clinic administration, billing pathways, and confidentiality requirements.

- A client-first approach with a natural ability to make people feel welcome, respected, and supported.

- A clear appreciation for systems, workflows, and process consistency, paired with strong attention to detail.

- Strong tech confidence, with the ability to troubleshoot everyday systems, pick up new software quickly, and navigate practice management platforms (experience with Asana or Pracsuite is highly regarded).

- Solid organisational skills and the flexibility to work across both our Toowong and Eight Mile Plains clinics.

- A team-oriented mindset that aligns with our inclusive and supportive team culture.

Why Work With Us?
- Modern, sensory-considerate spaces across both locations, with our Toowong clinic situated directly opposite Toowong Village with easy public transport, shops, cafes, and end-of-trip facilities.

- A workplace culture that prioritises well-being, respects work-life balance, and treats our administrative team as an essential, valued part of the practice.

- A stable, growing clinic with a steady referral base and clear operational backing so you aren't left guessing how things work.

How to Apply

If you are a systems-minded, tech-savvy administrative professional with a passion for client care, we would love to hear from you.

Please send your resume and a brief cover letter outlining your experience in psychology administration to Ashleigh on @mypsychclinic.com.au

📌 Receptionist - Psychology Private Practice (Toowong)
🏢 My Psych Clinic
📍 Toowong