Woden Community Service (WCS) is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.

We are seeking a highly organised and compassionate Referral & Intake Coordinator to join our Community Mental Health Programs team. This pivotal role serves as the first point of contact for referrals across The WayBack Support Service and the Hoarding Advocacy Support Service (HASS), supporting individuals experiencing mental health challenges and complex support needs.

As the central coordination point for referrals and intake, you will play a key role in ensuring participants are engaged promptly, assessed appropriately, and connected to the services they need.

Our Offer:

- Salary packaging option up to $15,899 per Fringe Benefits Tax year, with an additional Meals and Entertainment package available up to $2,650 per Fringe Benefits Tax year.
- 15 days paid personal leave per annum (pro rata) for full & part-time employees.
- 24/7 nationally recognised Employee Assistance Program (EAP), including 3 additional holistic service sessions.
- Ongoing professional development and a supportive team environment.
- Monthly external clinical supervision.




- Enjoy exclusive discounts and everyday savings on essentials at leading Australian retailers such as Woolworths and Coles, all through our Flare Perks program.

About the Role:

Reporting to the Team Leader, Recovery Housing and Community Access, you will be responsible for:

- Managing referrals and eligibility screening across mental health programs.
- Conducting intake, psychosocial and risk assessments.
- Coordinating participant onboarding and service allocation.
- Supporting participants to access health, mental health, housing and community services.
- Building and maintaining effective relationships with referral partners and stakeholders.
- Maintaining accurate records, reporting data, and ensuring compliance with program requirements.
- Undertaking outreach-based intake assessments in homes, hospitals, community settings and WCS offices.

About You:

To be successful in this role, you will bring:

- Certificate IV in Mental Health, Community Services or a related discipline.
- Experience coordinating referrals, intake and assessment within mental health, health or community services.
- Demonstrated experience conducting psychosocial and risk assessments.
- Knowledge of recovery-oriented, person-centred and trauma-informed practice.
- Understanding of suicide prevention, suicide risk assessment and crisis response principles.
- Strong stakeholder engagement, communication and relationship management skills.
- Excellent administrative, organisational and data management capabilities.
- Ability to manage competing priorities and work effectively both independently and within a team.

📌 Referral & Intake Coordinator - Community Mental Health Programs (Canberra)
🏢 Woden Community Service
📍 Canberra