Mission IT Operator - Australia

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: None

Type of Travel: None

What You'll Get to Do:

- Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems
- Analysis techniques and procedures
- Ensure appropriate function of hardware, software, or system functional specifications
- Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity
- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users
- Supports current infrastructure projects
- Maintains all configuration documentation for assigned infrastructure
- Master the steps required to effectively manage and prioritize incidents
- Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels
- Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution
- Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users
- Perform initial assessment, triage, and resolution for common incidents; escalates complex or critical issues to Tier 2 or appropriate technical teams
- Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs
- Monitor, recognize, evaluate, and correlate system and network problems
- Maintain a privileged user level of access, across numerous high-priority systems




- Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise

Required Qualifications:

- Active TS/SCI with Poly required
- Must have a current DODI -M IAT Level II Certification, Security+ Certification
- AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years of related experience in lieu of education requirements
- Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses
- Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations

Desired Qualifications:

- System administration experience to include UNIX, Linux, and Windows platforms
- Experience with virtualization technologies and software such as VMware
- Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord

What You Can Expect:

A culture of integrity.

An environment of trust.

A focus on continuous growth.

Pay Range: $55,800 - $111,500

We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

CAA I is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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