Quality & Compliance Leader – Contact Centre Excellence (Sydney)

Quality & Compliance Leader – Contact Centre Excellence (Sydney)

15 Oct
|
Qantas
|
Sydney

15 Oct

Qantas

Sydney

Qantas is seeking a Senior Manager Quality & Compliance - Contact Centres to lead the strategy, governance and continuous improvement across our contact centre operations. This is a highly visible leadership role at Mascot Head Office, with end-to-end accountability for quality, compliance and risk management that drives customer experience and business outcomes.

You will partner with in-house and outsourced teams, using data and AI-enabled solutions to identify opportunities, strengthen

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📌 Quality & Compliance Leader – Contact Centre Excellence (Sydney)
🏢 Qantas
📍 Sydney

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