Head of Complex Escalations & Customer Support (Melbourne)

Head of Complex Escalations & Customer Support (Melbourne)

15 Oct
|
Transurban
|
Melbourne

15 Oct

Transurban

Melbourne

Transurban is seeking a Customer Specialist Support Manager to lead specialist teams handling the most complex escalations with a data-driven approach. You will partner with Legal, Risk and Corporate Affairs to resolve sensitive matters, influencing policy and ensuring reputational protection while delivering customer-focused outcomes.

The role requires hands-on leadership, process improvement, and executive-level reporting to drive performance across a high-volume setting.

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📌 Head of Complex Escalations & Customer Support (Melbourne)
🏢 Transurban
📍 Melbourne

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