Job Overview

Lead end-to-end client implementations, managing scope, timelines, integrations, and relationships to ensure successful project delivery.

Responsibilities

- Respond to requests for technical assistance from Easy Employer clients via phone and email following priority protocols.
- Diagnose and resolve technical hardware and software issues.
- Schedule and perform Easy Employer Software implementations, installations, and user training either on site, via phone or remote desktop, or any combination of these.
- Plan, scope and manage the end-to-end implementation and integration of new and existing Easy Employer clients, from kick‑off through to go‑live.
- Configure and manage integrations between the Easy Employer Software suite and clients’ third‑party payroll, HR, and other business systems.
- Manage multiple concurrent implementation projects, prioritising workload and resources to meet client deadlines and delivery targets.
- Liaise with clients, internal teams and third‑party vendors to gather requirements, resolve issues, and ensure successful project outcomes.
- Provide regular project status updates to clients and management, proactively identifying and mitigating risks to delivery.
- Undertake proactive communication with Easy Employer clients as relevant to maintain Customer Service levels.
- Identify and handle situations requiring urgent attention; notify and escalates to Management when required.
- Remain current with system information, changes, and updates.
- Execute any technical projects or tasks, as reasonably requested by management.
- Attend any meetings, training and development courses determined and provided by the Company.
- Suggest procedural improvements and provide feedback as well as helping enact procedural changes with positive mindset.




- Produce documentation and how‑to‑guides for new and existing procedures that are not yet accurately documented.

Working Relationships

- Report to and work in conjunction with management (direction, guidance, policy, and procedures).
- Collaborate with internal implementation, support and development teams, and liaise with third‑party vendors to deliver integration projects.
- Communicate directly with clients (deliver implementation, integration, and project support).

Requirements

- High level Customer Service and interpersonal communication skills essential.
- Previous experience with Workforce Management Systems preferred.
- Excellent time‑management skills and ability to prioritise appropriately.
- Solid work ethic; can work without close supervision.
- Creative problem‑solving skills and ability for lateral thinking.
- Demonstrated experience in project management, coordinating multiple implementation projects concurrently and delivering to agreed timelines and outcomes.
- Experience with software integrations (APIs, file‑based imports/exports, or similar) between business systems highly regarded.

Benefits and Compensation

- Fully remote flexibility – work from anywhere, with hours that fit your lifestyle.
- Exclusive travel perks and access to industry‑only discounts.
- Professional growth – ongoing training and support from a dedicated team.
- Flexible schedule for a better work‑life balance.
- Professional development assistance to advance your career.
- Access to travel industry resources and exclusive travel benefits.

Eligibility and Authorization

- Must be authorized to work in the US, UK, Australia, LATAM, or Spain.
- Must have access to reliable internet.

Company Culture

We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn. Our team values passion for travel, connection, and meaningful memories.

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