About the role

Responsible for creating a competitive and profitable work environment which is focused on optimising the customer experience. The Retail Manager is accountable for successfully implementing and maintaining all Company policies and procedures in relation to operations, customer service, cash handling, marketing, purchasing, human resources, health & safety, administration, training and development across the Poolwerx Shailer Park retail network.

Key responsibilities

- Maintain a clean and protected working environment adhering to WH&S; policies & procedures
- Manage the quarterly retail safety hub audit
- Implement the local area marketing, sales and promotional programs and ensure team are completing marketing activities
- Monitor the key indicators in the Business Plan, in particular the sales and profit indicators
- Review P & L's, investigate any variances, develop and implement appropriate improvement strategies
- Conduct the recruitment and selection of all retail team members, ensuring that recruitment processes always follows a formal, logical and professional manner in accordance with Company practices
- Arrange the onboarding of all team members,



ensuring that all induction and training activities are complete
- Hold monthly toolbox talks with team - review, preview and education
- Manage inventory for retail business including reviewing and placing stock orders on a weekly basis ensuring that efficient stock levels are maintained for trade
- Complete and post rosters in a conspicuous place at least 7 days in advance and ensure roster and labour compliance and accurate payroll reporting

About you

- Highly experienced Customer Service and sales background
- Experience managing retail sales targets and team members
- Industry specific WHS knowledge and understanding
- High level of industry specific technical knowledge (products & equipment)
- Experience managing financials (profit, loss and inventory)
- Ability to independently solve problems
- Confident managing sales, profit margins and cost reduction
- Positive attitude and adaptability with technology

About us Poolwerx Shailer Park is a service and retail business committed to creating poolside memories for our clients through informed and honest advice and excellent customer relations.

📌 Retail Manager (Shailer Park)
🏢 Poolwerx Shailer Park
📍 Shailer Park