Accor is seeking a Customer Experience Manager in Sydney to oversee customer experience within a designated portfolio, ensuring budgeted delivery and communication of activities. You will lead a team of Head Concierge and Concierge Executives, craft engaging content for social media, and drive improvements based on feedback and trends.
Robust leadership and hospitality experience are essential. The role emphasizes delivering premium service, aligning with Accor's client promise, and embedding
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📌 Guest Experience Lead, Front Desk & Concierge (Sydney)
🏢 U@MQ
📍 Sydney