Job Description

We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

- Respond to booking inquiries
- Gather customer needs and preferences
- Research available options
- Coordinate booking details
- Verify customer and reservation information
- Provide confirmations and relevant information
- Assist with booking updates and changes
- Communicate with providers as needed
- Maintain accurate booking records
- Follow up with customers regarding outstanding information
- Provide professional support throughout the booking process

Qualifications

- Strong communication skills
- Excellent organization
- Attention to detail
- Customer-focused attitude
- Comfortable researching information online
- Basic computer proficiency
- Ability to learn booking systems
- Strong time-management abilities
- Reliable and self-motivated
- Previous booking or customer-service experience is helpful but not required

Why Choose Us?

- Remote Workplace: Coordinate bookings remotely
- Flexible Scheduling: Organize your schedule around responsibilities and customer needs
- Training Available: Learn booking procedures and online platforms
- Ongoing Support:



Access educational resources and guidance
- Professional Development: Build organization, communication, research, and coordination skills
- Customer-Focused Role: Assist customers throughout the booking process

What We’re Looking For

- Strong written and verbal communication skills.
- Experience in customer service—ideally in travel, tourism, or hospitality.
- High attention to detail with strong organizational and follow-through habits.
- Tech-savvy and quick to adapt to new systems and booking tools.
- A genuine love for travel and helping others design unforgettable journeys.

What You’ll Do

- Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel
- Coordinate reservations for flights, hotels, transportation, and travel experiences
- Review booking confirmations and travel documents to ensure accuracy and completeness
- Communicate with clients to gather travel preferences and provide itinerary updates
- Research destinations, accommodations, and travel options based on client needs
- Monitor reservation changes, travel schedules, and outstanding booking items
- Maintain organized digital records and client documentation
- Deliver exceptional customer service before, during, and after travel

Must be authorized to work in the US, UK, Australia, LATAM, or Spain

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📌 Expat Property Wealth Specialist (Newcastle City Council)
🏢 Odin Mortgage Pty
📍 Newcastle City Council