Company Overview

At Ancora, our mission is to provide quality disability support services in the Excellent Southern region. We strive to be a trusted partner in our community, offering fulfilling opportunities for our customers and employees. Our values of Teamwork, Integrity, Respect, Communication, Diversity, and Accountability drive everything we do. We prioritise choice and control, ensuring our support workers are well-matched to our customers and our services are tailored to their unique needs.

We are currently seeking a rostering and customer service specialist who enjoys working with both people and technology.

Role Overview

As the Rostering and Administration Officer, you will be responsible for maintaining disability support worker rosters and collaborating with workers and customers and their families to ensure support needs are met. As part of this role, you will also undertake associated administrative support tasks. Your key duties will include:

- Maintain employee work schedules based on customer requirements and employee availability.

- Actively engage with customers and respond to changes in service needs.

- Regularly communicate with employees regarding their schedules and any changes.

- Assist service delivery coordinators with establishing sustainable teams for customers.

- Promptly and efficiently address any scheduling conflicts, unexpected absences, last minute shift changes or similar issues that may arise.

- Reception duties, including assisting visitors to the office and handling incoming phone calls.

- Ad hoc administrative duties as required, such as email correspondence, and maintaining customer and employee records.

Hours





This is a Part Time, office based role, Monday to Friday. Preferred working hours will be 8:00am-12:30pm.

Please note that this role also has the requirement to work occasional additional hours in support of the company’s after hours/on call service on weekdays or weekends.

Pay and Entitlements

Minimum pay rate will be as per the Social, Community, Home Care and Disability Services Industry Award, Social and Community stream, Level 2.1, currently $36.22 per hour.

Additional benefits include

- Comprehensive Employee Assistance Program, extended to immediate family
- An employee benefits program, with access to discounted gift vouchers and special offers from selected suppliers

Qualifications and Skills The following qualifications and skills are preferred:

- Proficiency in using office equipment, phone systems, and basic software (Outlook, Word, SharePoint, Excel).

- Experience with rostering/scheduling software programs.

- Ability to effectively communicate and collaborate with stakeholders.

- Outstanding problem-solving, organisational, and time management abilities.

- Familiarity with employment awards and their impact on rostering requirements

While we value experience in applicants, we also place great importance on your attitude and values.



If you don't have the specific skills or experience, we may still consider your application if you can demonstrate an aptitude for the role and have transferable skills.

Mandatory Requirements

Prior to commencing employment, the successful applicant must meet the following criteria:

- An unrestricted right to work in Australia.

- A satisfactory Police Clearance (less than 3 months old).

- A current NDIS Worker Screening Check.

- A current Working with Children Check.

- A current driver's licence and access to a reliable comprehensively insured vehicle.

- Completion of the NDIS Worker Orientation Module – Quality, Safety and You.

Application process

Join our dedicated team at Ancora and contribute to the well-being of individuals and families in Albany and the surrounding areas. If you are passionate about a role in the disability support sector and possess the necessary skills and attributes, we encourage you to apply.

Applications should be submitted via Seek and must include:

- a comprehensive resume/CV, and
- a covering letter of no more than 2 pages outlining your suitability for the role, Note: Applications that do not include a covering letter will not be considered.

There is no specific closing date for this role. Applications will be assessed as they are received and the selection process will cease when the role is filled.

Enquiries

If you have any queries about the role, please contact either:

- Justine Slaven, Manager – Corporate Services, or 0418935***

- Kelly Hewitt, Director - Corporate Services on 0429075***

📌 Rostering and Administration Officer (Albany)
🏢 Ancora Support
📍 Albany