Rostering

- Prepare and maintain weekly rosters for support workers , buddy shifts
- Manage shift replacements, sick leave and last-minute changes
- Ensure staffing levels meet care needs and compliance requirements
- Supervision of support workers on a regular basis
- Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
- Maintain accurate roster records and system updates
- Assist with recruitment activities when required.
- Support onboarding of current staff, including documentation and inductions.
- Support payroll by ensuring accurate roster data and timesheet alignment

Administration

- Provide general administrative support to the Facility Manager and leadership team when it is required
- Maintain employee files and compliance documentation
- Answer phone calls and respond to general enquiries
- Maintain organised filing systems and documentation




- Providing support in sourcing and coordinating services for participants when required, in line with their NDIS plans.
- Communicating with participants, families, and carers regarding service schedules and updates as needed.
- Perform other related duties as assigned to meet the ongoing needs of the department and organizatio

About you

- Certificate III - IV in Individual Support (Ageing or Disability) - greater chance of success (not mandatory)
- Previous 1 year experience in rostering (NDIS preferred)
- Excellent organisational and time management skills
- Strong attention to detail and accuracy
- Confident using rostering and payroll systems
- Professional communication skills
- Ability to handle confidential information with discretion
- Two referees

📌 Rostering Officer & Administration Officer (Sydney)
🏢 Better Support Solutions
📍 Sydney