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We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast‑paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow‑up support.

Requirements

- Previous experience in customer service, hospitality, call centre, or administrative roles preferred
- Strong written and verbal communication skills
- Comfortable working independently in a remote environment
- Basic computer skills and ability to learn new systems quickly
- Reliable internet connection and a distraction‑free workspace
- Strong attention to detail and organisational skills
- Positive attitude and solution‑focused mindset
- Remote work flexibility
- Competitive pay with performance‑based opportunities
- Ongoing training and career development
- Supportive and collaborative team environment
- Advancement opportunities based on performance

We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates,



and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast‑paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow‑up support.

Requirements

- Previous experience in customer service, hospitality, call centre, or administrative roles preferred
- Strong written and verbal communication skills
- Comfortable working independently in a remote environment
- Basic computer skills and ability to learn new systems quickly
- Reliable internet connection and a distraction‑free workspace
- Strong attention to detail and organisational skills
- Positive attitude and solution‑focused mindset

Benefits

- Remote work flexibility
- Competitive pay with performance‑based opportunities
- Flexible scheduling options
- Ongoing training and professional development
- Supportive and collaborative team setting
- Advancement opportunities based on performance

Key Responsibilities

- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Assist with service requests, scheduling updates, and general account support
- Provide clear information about available services and options
- Maintain accurate records using internal systems and CRM tools




- Resolve basic customer concerns and elevate complex issues when necessary
- Follow internal processes to ensure quality and consistency
- Support team initiatives and ongoing customer experience improvements

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, colour, national origin, gender, gender identity, sexual orientation, age, or disability.

Client Experience & Program Coordination (Flexible Remote Role)

This flexible, remote‑based role is suited to individuals who value organisation, communication, and the ability to work autonomously within a structured environment.

You may already have valuable professional and life experience behind you and be looking for a role that offers greater flexibility, ongoing growth, and meaningful involvement aligned with your current lifestyle and goals.

This role is best suited to individuals who bring previous professional, administrative, customer‑facing, business, or coordination experience and who are confident managing responsibilities within established systems and processes.

The role operates within an established framework supported by onboarding, guided systems, and ongoing professional development.

About Brightside Collective

At Brightside Collective, we value flexibility, continuous learning, professional growth, and creating positive outcomes through consistent action.

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Applicants must be an Australian Citizen, Permanent Resident, or hold a valid work permit/visa. All appointments are subject to a 6‑month probation period and may be subject to pre‑employment checks including a National Police Check and reference checks.

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📌 Joinery Drafter – Cabmaster Experience (Adelaide)
🏢 HSY Joinery
📍 Adelaide