Casual Branch Coordinator Delivery Claims

What Casual Branch Coordinator Delivery Claims

Showing 1613 Casual Branch Coordinator Delivery Claims Support jobs in Victoria

About Us

UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

Our Service & Experience division is recognised for performance excellence and for shaping the future of retirement for our members every day. As we continue to grow, so do the opportunities for you to challenge yourself, develop new skills, and make a real impact. Within this role your ideas are valued, your ambition is celebrated and your work genuinely matters.

The Opportunity

Join us on a 12‑month contract with potential to extend, you'll play a key role within our Insurance & Claims team, managing a portfolio of complex claims from start to finish.

You’ll support members and their families through some of the most difficult moments in their lives, taking ownership of death, terminal illness and permanent incapacity claims. This is not a purely administrative role. It requires sound judgement, empathy, and the ability to make well considered recommendations in line with policy, regulation and our trust deed. Alongside your claims portfolio, you’ll also support underwriting activity, facilitating insurance applications and requests through to completion.

You’ll work closely with internal teams, external insurers and stakeholders, balancing compassionate communication with strong case management to ensure claims progress smoothly and fairly.

You’ll also:

- Take end to end accountability for your claims portfolio, managing competing priorities and timelines
- Prepare detailed claims summaries and recommendations for decision making committees
- Interpret trust deeds, policies and legislation to inform claim outcomes
- Facilitate underwriting requests and insurance applications within agreed timeframes
- Build strong relationships with members, beneficiaries, insurers and advisers
- Identify opportunities to improve processes and contribute to better outcomes for members




- Stay across regulatory requirements, including the SIS Act, and apply these in your decision making

About You

You’re someone who knows claims isn’t just about process. It’s about people, judgement and doing the right thing when it matters most.

You’ll likely bring:

- Demonstrated experience managing death claims end to end, including preparing recommendations in line with policy, trust deed and legislative requirements
- The ability to interpret trust deeds, policies and supporting documentation with confidence
- Robust case management skills, with the ability to manage a portfolio end to end
- Sound analytical thinking and the ability to form clear, evidence-based recommendations
- Excellent communication skills, with the ability balance empathy and professionalism
- Confidence working with multiple stakeholders, including insurers, advisers and claimants

You’re organised, thoughtful and calm under pressure. Most importantly, you care about delivering fair outcomes and supporting members in a meaningful way.

What We Offer

We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.

UniSuper’s high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:

- Lunch and learn sessions from internal and external experts
- Community, Culture & Wellbeing leave (accrued)
- Mental, physical and financial wellbeing initiatives

At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities,



and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements listed.

Start your career with a global business that helps millions of Australians secure their financial future.

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Important Details on Equality & Inclusion

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Better Health Company recognises the unique knowledge, insights, and cultural strengths that Aboriginal and Torres Strait Islander peoples bring to our organisation. This role is critical in supporting culturally safe and responsive services for our community.

Legal & Compliance

Applicants must hold a valid Working with Children Check or a police check where required.

Where applicable, applicants must hold a DBS/Vetting/Background check and meet any relevant visa or sponsorship obligations.

Applicants will be required to comply with E‑Verify/I‑9 where applicable.

Applicants must meet required student levels outlined in the role description as indicated by the company.

Applicants applying to Australias public service must comply with the relevant Acts and Regulations such as the Equal Opportunity Act 1984.

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📌 Casual Branch Coordinator — Delivery & Claims Support (Victoria)
🏢 Right2Drive
📍 Victoria