Customer Service Representative

The Company
A well-established and fast-growing retail group, representing six successful and much-loved fashion brands, is seeking an experienced Customer Service Representative to join their Sydney Head Office team.

They value their people and support career progression.

Location

Sydney

Contract

Permanent, full time

Hours

Monday to Friday, 8.30am–5pm (1 day WFH)

Salary

$60,000–$67,000 + Super (depending on experience)

Benefits

- Genuine career progression with a strong focus on internal promotions
- Exclusive access to sample sales
- 60% staff discount across all brands
- Modern, vibrant office environment
- Team social events every third Friday

Responsibilities

- Providing exceptional customer service across all five brands
- Managing inbound calls, emails, and live chat enquiries
- Resolving customer issues with professionalism and empathy
- Liaising with the warehouse regarding orders and returns
- Reviewing and amending online orders
- Processing refunds and handling stock enquiries
- Maintaining customer and gift card accounts

Key Responsibilities

- Processing customer orders accurately within SAP
- Managing the full order lifecycle from entry through to fulfilment
- Responding to customer enquiries via email
- Providing order updates including stock availability and shipment status
- Liaising with internal teams, warehouses and transport providers
- Monitoring outstanding orders and proactively following up




- Maintaining a strong focus on accuracy and attention to detail

About You

- Previous customer service experience (retail backgrounds welcome)
- A genuine passion for fashion
- Experience using Zendesk (preferred but not essential)
- Web chat / live chat experience highly regarded
- In-store retail or eCommerce experience advantageous
- Strong written and verbal communication skills
- Professional, reliable, and a team player

Requirements

- Completed a High School Certificate
- At least 1 year of work experience in a customer service role
- Communicates both verbally and in written correspondence at an above average standard
- Strong verbal and written communication skills
- Detailed listening skills
- Strong customer service, interpersonal, and relationship-building skills
- Time management and ability to prioritize projects and customer needs
- Knowledgeable in MS Office, Email, SMS and Chat

Equity/EEO Statement

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

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