Senior Business Analyst | Business Transformation & Process Redesign - 3 months + 3 months- Canberra

Seeking Senior Business Analyst to lead discovery, process redesign and requirements definition for a strategic transformation initiative.

The initial focus is improving approval, governance, monitoring and reporting services and defining requirements for replacing a legacy application. You will work across business, ICT and information management teams to develop practical improvements and support investment decisions.

Key responsibilities

- Lead discovery workshops and stakeholder interviews.
- Map current-state processes, workflows and improvement opportunities.
- Design future-state processes and service models.
- Elicit and document business, functional and non-functional requirements.
- Analyse workflow, records management, information management and reporting needs.
- Identify improvements to efficiency, governance and user experience.
- Assess solution options and develop recommendations and implementation roadmaps.
- Support business cases, investment proposals and executive briefings.
- Align proposed improvements with enterprise initiatives.

Essential experience

- Business analysis across transformation, process improvement, digital services or ICT-enabled change.




- Requirements elicitation, analysis and documentation.
- Business process modelling, redesign, gap analysis and future-state operating models.
- Business cases, options analysis and recommendations for senior stakeholders.
- Robust communication, workshop facilitation and stakeholder management.
- Ability to deliver high-quality artefacts independently and manage competing priorities.

Desirable experience

- Government, health, research, regulatory or similarly governed environments.
- Workflow, case management, records management or digital platforms, particularly ServiceNow or Microsoft Power Platform.
- Procurement, solution evaluation, vendor engagement and legacy system modernisation.

Apply Submit your CV and a one-page pitch, maximum 5,000 characters, addressing all selection criteria. Include relevant examples and outcomes.

Confirm your Australian citizenship, ability to work onsite in the ACT.

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📌 Senior Business Analyst | Business Transformation & Process Redesign (Canberra)
🏢 ZSoft Technologies
📍 Canberra