About the Role

Our client is seeking two experienced Senior Business Analysts to join a major Salesforce program in the healthcare sector. They are building a new, globally unique product on Salesforce, alongside a new Salesforce implementation for an existing business. The program is in discovery now, with scope and design starting in November.

This is a outstanding time to join and shape requirements from the start. You’ll work alongside functional consultants, product owners, and a delivery partner squad. You’ll turn business needs into clear, well-structured requirements and look for opportunities to improve processes along the way.

One role starts urgently and includes a handover from the current BA.

Key Responsibilities

- Lead requirements discovery and elicitation through the discovery, scope and design phases of a new Salesforce implementation

- Articulate business needs clearly, working with functional consultants to translate them into Salesforce solution requirements

- Write high-quality user stories, epics and acceptance criteria for agile delivery teams

- Map current and future-state business processes, and identify opportunities to optimise them before and during the new install

- Facilitate workshops with business stakeholders, clinical SMEs,



architects and delivery partners

- Maintain requirements traceability and manage the backlog in Jira and Confluence alongside the Product Owner

- Support scope definition, solution design and testing, including UAT

Essential Skills & Experience

- 4 years’ experience as a Business Analyst on Salesforce programs. You’ll need hands-on requirements experience, but not functional configuration

- Strong core BA capability: requirements elicitation, user stories, process mapping and documentation

- Proven experience in agile delivery environments

- Experience on new platform implementations, ideally through discovery and design phases

- Exceptional communication and stakeholder management skills, with the ability to work equally well with business users and technical teams

- Confidence to hit the ground running and take over work in progress quickly

Desirable Experience

- Experience in the healthcare industry (very highly regarded)

- Exposure to Salesforce Health Cloud

- Broader SaaS implementation experience

- Experience moving off legacy CRM platforms (e.g. Siebel)

- Salesforce certification (e.g.

Salesforce Certified Business

Analyst)

📌 Senior Business Analyst - Salesforce (Sydney)
🏢 Attribute Group
📍 Sydney